MC
Mariska C
1 reviews | Active since Mar 2023
22 Nov 2023, 15:25
DONT BUY A SEALY BED!!!!!
Don't even think to purchase a bed made by Sealy. I've had my bed replace twice. 2 and a half years later I am old that I must now pay in over R3k for my bed yet again to be replaced. I am now told that I am only being credited with the original purchase price and the bed I had has been discontinued so I will have to pay even more to get a bed of a lesser quality than I originally had. Their guarantee and warrantee is worthless. Don't waste your money on thus brand.
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Replies (3)MC
Mariska C's updateReviewer Update
22 Nov 2023, 15:50Just got a call from a Sealy representative saying that they have honored their terms and conditions and that they are not responsible to replace my bed. What am I paying a warranty fee for then. This actual bed has been discontinued for good reason. Prices have increased since I originally bought the bed and getting a bed for the same value means that I will have to rake a bed with a inferior quality. I m very disappointed in this brand.
MC
Mariska C's update22 Nov 2023, 15:50
Reviewer Update
Just got a call from a Sealy representative saying that they have honored their terms and conditions and that they are not responsible to replace my bed. What am I paying a warranty fee for then. This actual bed has been discontinued for good reason. Prices have increased since I originally bought the bed and getting a bed for the same value means that I will have to rake a bed with a inferior quality. I m very disappointed in this brand.
Sealy's replyOfficial
22 Nov 2023, 15:52Good day Mariska Coetzer
Thank you for contacting Sealy.
Please be advised that we are within our rights with regards to the warranty fee that is applicable as you are out of your factory guarantee.However, the store has its own policy and procedure when it comes to exchanges, and you have to discuss it with them.We unfortunately cannot do a direct exchange as the point of sale was at the store.We are sorry for any inconvenience that might have been caused.
Thank you.regardsCustomer careBravo Brands Sleep Division
Thank you for contacting Sealy.
Please be advised that we are within our rights with regards to the warranty fee that is applicable as you are out of your factory guarantee.However, the store has its own policy and procedure when it comes to exchanges, and you have to discuss it with them.We unfortunately cannot do a direct exchange as the point of sale was at the store.We are sorry for any inconvenience that might have been caused.
Thank you.regardsCustomer careBravo Brands Sleep Division
Sealy's reply22 Nov 2023, 15:52
Official
Good day Mariska Coetzer
Thank you for contacting Sealy.
Please be advised that we are within our rights with regards to the warranty fee that is applicable as you are out of your factory guarantee.However, the store has its own policy and procedure when it comes to exchanges, and you have to discuss it with them.We unfortunately cannot do a direct exchange as the point of sale was at the store.We are sorry for any inconvenience that might have been caused.
Thank you.regardsCustomer careBravo Brands Sleep Division
Thank you for contacting Sealy.
Please be advised that we are within our rights with regards to the warranty fee that is applicable as you are out of your factory guarantee.However, the store has its own policy and procedure when it comes to exchanges, and you have to discuss it with them.We unfortunately cannot do a direct exchange as the point of sale was at the store.We are sorry for any inconvenience that might have been caused.
Thank you.regardsCustomer careBravo Brands Sleep Division
Sealy's replyOfficial
22 Nov 2023, 15:58Hi Mariska
As mentioned above the point of sale was done at the store and we have to adhere to the procedure.
We will authorize your exchange after the warranty fee is paid and we will refer you back to the store for the exchange.
Be advised when you have made payment your guarantee will be renewed.
The exchange procedure will have to be discussed with the store (point of sale).
Thank you.
regards
Customer care department
Bravo Brands Sleep Division
As mentioned above the point of sale was done at the store and we have to adhere to the procedure.
We will authorize your exchange after the warranty fee is paid and we will refer you back to the store for the exchange.
Be advised when you have made payment your guarantee will be renewed.
The exchange procedure will have to be discussed with the store (point of sale).
Thank you.
regards
Customer care department
Bravo Brands Sleep Division
Sealy's reply22 Nov 2023, 15:58
Official
Hi Mariska
As mentioned above the point of sale was done at the store and we have to adhere to the procedure.
We will authorize your exchange after the warranty fee is paid and we will refer you back to the store for the exchange.
Be advised when you have made payment your guarantee will be renewed.
The exchange procedure will have to be discussed with the store (point of sale).
Thank you.
regards
Customer care department
Bravo Brands Sleep Division
As mentioned above the point of sale was done at the store and we have to adhere to the procedure.
We will authorize your exchange after the warranty fee is paid and we will refer you back to the store for the exchange.
Be advised when you have made payment your guarantee will be renewed.
The exchange procedure will have to be discussed with the store (point of sale).
Thank you.
regards
Customer care department
Bravo Brands Sleep Division