DISGUSTING CUSTOMER SERVICE

On the 15 October 2012 we decide to replace our 18 year old Sealy mattress with a new one. <br> <br> Due to the importance of a good mattress and the good use of our previous one, we decided to purchase a very expensive Sealy product called the FORESTEX KESTRELL mattress and SEALY bed set at a cost of R11500.<br> <br> Due to the quality and price of this new mattress, we have been ultra-protective no to soil or spill anything on it trusting we would get another 15 to 20 years good use out of it, like wise with our previous one.<br> <br> My wife today decided to change the bed frill and whilst doing so was horrified to find small black spots of mould all over the underside of the mattress.<br> <br> I immediately phones the SEALY customer help centre to try and establish what the cause was and what we could do to rectify the situation, only to be told by the female on the phone that the 3 year old bed \was very old now"and she could not assist us further.<br> <br> If this is the service we can expect from SEALY"