Disappointing Experience with Sealy Bed and Customer Service

I purchased a Sealy bed from Rochester in December 2023, but my excitement was short-lived. Within two weeks, the mattress began to sag noticeably on one side. I promptly reported the issue to the store, and someone was sent who confirmed the problem. However, the subsequent process was frustrating and disappointing. Despite submitting photos and repeated follow-ups, Sealy's response was unsatisfactory. They attributed the sagging to a rotation issue, ignoring my concerns about uneven wear. The suggestion that rotating the mattress would resolve the problem didn't address why only one side was affected, given that two people sleep on the bed. The inquiry about the size of the person sleeping on the saggy side was insensitive and irrelevant. It's now almost a year since the purchase, and despite weekly rotations, the sagging persists. I'm sharing my experience after overhearing a similar complaint at another store, hoping to caution potential buyers. The prolonged frustration and disappointment in Sealy's product and customer service have left a lasting impression. Rochester was willing to assist, but unfortunately, they were told that it's not their brand and they can’t rely on their assessment, thus, limiting their ability to provide a suitable resolution.