customer visual advice available should be made available

I'm disappointed in the lack of customer visual advice available,

After many years of being a Sealy family, and a little disappointed with last bed we moved to a King Koil.

I though replacing my bed was a simple task,,, How naive can you get, within 3 months the new bed had reduced me to a sleep reduced wreck.

But strangely it wasn’t the fault of the bed, but its selection, In the showroom the bed felt fine, but when installed at home it felt firm and that night was a restless night, I put it down to being a new bed, and it would bed down (pardon the punt) It didn’t, and my wife started with aching shoulders and hips, while I had aching shoulders, and it felt like broken collar bones.

Investing on the internet, identified it's the wrong bed, we are side sleepers, and a softer mattress are recommended a firmer mattress are for customers who sleep on their backs, and if you sleep on your stomach......find in the url’s

https://www.sleepadvisor.org/mattress-buying-guide/

https://www.mattressadvisor.com/mattress-buying-guide/

https://www.sleepadvisor.org/how-to-choose-a-mattress/

Now for my point, there doesn’t appear to be any gauging points that would assist you in your selection, just marketing blah. Nothing about sleeping positions, so are Sales teams trained in advising the correct mattresses beds and do they relay these issues to customers?,

You're a leading mattress manufacturing in South African, your web site are sadly lacking in such info that would be a valuable aid your customers.

I believe the manufacturers should have posters on display for clients to view at sales points.

I finally retreated from the King Koil back to Sealy, and a Strato, which belonged to the same parentage range we had before and hoping like hell it's not wasted money.

It's a happy ending to the story, Strato, and Dial'a Bed made me a happy customer

but I'm disappointed in the lack of customer visual advice available, and hopefully you can rectify.