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Alistair A

1 reviews | Active since Jul 2024

15 Jul 2024, 11:49

Confirmation Message *Business Name:* Sealy *Review:* I bought a Sealy Georgia 152cm base set from OK furniture's in Vredendal on 22 September 2023 About 6 months later we started experiencing issues with the springs and raised our concern with the fu

Confirmation Message *Business Name:* Sealy *Review:* I bought a Sealy Georgia 152cm base set from OK furniture's in Vredendal on 22 September 2023 About 6 months later we started experiencing issues with the springs and raised our concern with the furniture store. We were requested to send pictures of the mattress but requested that someone come and check as it was difficult to observe from pictures any issues we were facing. Nothing happened for about 2 months despite numerous follow-ups to the furniture store as they were also waiting on a representative from Sealy to come and assess the defect. When I finally got a call from Sealy the only thing they asked me was how regularly I turned the mattress. I indicated that my issue required their physical presence. That was the last I heard from them and I'm still stuck with a mattress whose springs are faulty.

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Replies (2)
Sealy
Sealy's reply15 Jul 2024, 11:56
Official
Hi Alister Thank you for your review please provide me with a Service no so we can look into the matter 
Thanks, Verdi 
Sealy
Sealy's reply15 Jul 2024, 12:02
Official
Good day,

thank you for your email.
we will investigate about the complaint and give you feedback as soon as possible.

regards,
Bravo Brands