Company dishonoring Warranty

Here I am, almost 9 years later and my complaint has not been resolved by this brand. I did speak to a lady by the name of Shoneez and all was well at the time, I also made her aware that when I have the funds to pay the warranty fee etc., I would do so. I am now in a position to pay these fees but I'm told the company changed operating systems therefore my complaint has been archived and a new complaint MUST be logged. This does not make sense because this will be as if a brand new complaint has be logged and the fees thereof will be out the roof. I am very saddened by how this is being handled, I paid money which I worked hard for in return for a suitable product. Sealy, Dial n Bed and the Bravo group are ignoring customer care only to make their pockets fat yet we made them fat. Their policies are ambiguous and can be challenged. I'm not sure who the Director of this circus is but I hope he reads this and take action. We will pay for good service and if he's okay with shoddy customer service then we will find another bed store not part of the Bravo group.