JC
Johan C

1 reviews | Active since Dec 2019

08 Dec 2019, 12:54

BRAVO GROUP SLEEP PRODUCTS (SEALY POSTUREPEDIC)

DON’T buy a Sealy Posturepedic from any Supplier as the Äfter Service is pathetic!!! We have had our mattress replaced 3 times, we have even had to UPGRADE at Bravo’s suggestion and we have had to pay in R7100 to get the TOP of the Range “Crown Jewel” Mattress. We had it for only 4 months and it still has the same problem of SAGGING. Each time this has been the same issue. When we called Bravo’s Customer Service Department in September, they said we were to go back to Mattress King and select another mattress in the Crown Jewel Range and take a picture and send it to them. Which we did, but now were told we have to pay more in AND delivery costs. I sent them an email stating I would not be paying another cent and want my new mattress FREE. We have had no response to date and it was sent on the 29th October 2019. I would appreciate it if “Hello Peter” can intervene in this matter to try and help me solve this problem.

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Replies (2)
Sealy
Sealy's reply09 Dec 2019, 08:54
Official
Good morning

Thank you for contacting us, we will investigate and get back to you shortly.

Kind regards
Bravo Group Sleep Products
Customer Care Team
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Sealy
Sealy's reply09 Dec 2019, 10:56
Official
Good day

As telephonically discussed that your complaint was authorized for exchange and there is no payment applicable. Your order will be processed in the new year.

thank you 

Kind regards
Bravo group sleep products
Customer Care Team
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