GM
Geel M
1 reviews | Active since Feb 2015
13 Jun 2025, 16:36
Beares Graaff-Reinet and Seally
I purchased 2 beds from Beares Graaff-Reinet. Seally brand. Not even 16 months in and both matrassess dented and springs coming through. Children sleeping on beds. Struggling to get an answer to what should be done. They are claiming I had no maintenance plan on it. Since when do you need a maintenance plan on beds? I want replacement matrasess. No regard for customer service.
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Sealy's replyOfficial
17 Jun 2025, 08:27 Good day Geel Trust you are well. Thank you for your enquiry. Kindly log the complaint with the store where the base set was purchased from, they will forward it to us, we will log a complaint and do an inspection urgently. Alternatively, please forward your proof of purchase so that we can log a complaint and do an inspection for you. If you do not have a proof of purchase, you can make an affidavit for us. On the affidavit please state: · Your names · Your contact details · Your physical address · Where and when the bed was purchased · Nature of the complaint · Pictures of the barcode and label from the bed However if the mattress was purchased at one of the JD stores (Russels, Morkels, Joshua Doore, Bradlows, Price n Pride, Barnetts, Sleepmasters) the complaint has to be logged with one of their stores as it has to go via their head office Kindly email all the information and we will assist further.
Sealy's reply17 Jun 2025, 08:27
Official
Good day Geel Trust you are well. Thank you for your enquiry. Kindly log the complaint with the store where the base set was purchased from, they will forward it to us, we will log a complaint and do an inspection urgently. Alternatively, please forward your proof of purchase so that we can log a complaint and do an inspection for you. If you do not have a proof of purchase, you can make an affidavit for us. On the affidavit please state: · Your names · Your contact details · Your physical address · Where and when the bed was purchased · Nature of the complaint · Pictures of the barcode and label from the bed However if the mattress was purchased at one of the JD stores (Russels, Morkels, Joshua Doore, Bradlows, Price n Pride, Barnetts, Sleepmasters) the complaint has to be logged with one of their stores as it has to go via their head office Kindly email all the information and we will assist further.