Base replacement - Warranty Claim

Item: Sealy
Rating: 1
Author: Caroline E

I have a broken base, still under warranty. 3 weeks ago I made a payment and still havent received the base. Customer services does not communicate... they do not replace the item and then they tell me that they dont have stock. I need this resolved as soon as possible.

Helpful (0)

Replies (3)

Sealy's replyOfficial

01 Jun 2023, 11:48

Good day

Thank you for contacting us, please give us your service report number, We will investigate and feedback.

thank you.

regards
Bravo Brands Sleep Division

Sealy's reply01 Jun 2023, 11:48

Official

Good day

Thank you for contacting us, please give us your service report number, We will investigate and feedback.

thank you.

regards
Bravo Brands Sleep Division

Caroline E's updateReviewer Update

01 Jun 2023, 11:51

S310696

Thanks

Caroline E's update01 Jun 2023, 11:51

Reviewer Update

S310696

Thanks

Sealy's replyOfficial

01 Jun 2023, 12:06

Hi

We will be in contact soon.

Please be advise that we have authorised your exchange and the store needs to exchange your faulty item.

We will make contact with them and give you feedback.

Thank you.

kind regards
Bravo Brands Sleep Division.

Sealy's reply01 Jun 2023, 12:06

Official