EZ
Eugene Z

1 reviews | Active since Apr 2011

14 Feb 2024, 17:48

Bad Service Urgent-Complaint against Bradlows Fochville and Seally head office

Good day

I want to lay a complaint against Bradlows Fochville and seally head office. I bought two seally beds one double and one queen size.The 137cm double bed feet broke out.The queen (152cm) is sagging and springs noisy and the bed has terrible movement. I started complaining since july and August 2023 till tody no solution with everything. My recliner coutches also is starting with trouble so I don’t know where to go from here.Maybe I must seek a lawyer.Attached find bradlows comms and seally.

I need to find a solution with these people.

Kind Regards

0
Replies (2)
Sealy
Sealy's reply15 Feb 2024, 08:01
Official
Good morning

Thank you for contacting us!

We will investigate your complaint and give feedback.

Thank you.
Kind regards
Sealy
Sealy's reply15 Feb 2024, 09:19
Official
Good day

Please be advise that on your queen set the mattress is authorized for exchange and on the double set, the base is authorized for exchange.
Please contact the store for the exchange.

Thank you.

kind regards
Bravo Brands sleep Division.