KB
Kimmy B
1 reviews | Active since Dec 2018
23 Aug 2022, 23:32
Bad service!!!!!!
I bought a base and mattress from a store my bed sunk in on the sides they did a swap in April now again it's done the same thing they sent out an assor That's name was Patrick ever so rude and abrupt his finding was my bed apparently only sunk in 1 cm and sealy said They can only exchange if it's 4cm sunken however they only would help if I put extra and change the mattress and upgrade if not they refused to change my mattress as they feel it's not damaged even tho it's under warranty and I sent the pictures and they acknowledged its sunken so basic basically sealy is implying my mattress must be ****ed up before and exchange what horrible horrible service I will not recommend anyone buying from you guys as I just had a baby and it's clearly visible that my mattress has a issue and you guys refused to swap it or off a solution it's dam disgusting that you pay so much and when you have a issue there's no solution it's pathetic that supervisor I spoke to apparently was ever ready to argue and tell me sealy won't do anything as nothing is wrong with my mattress but it's clearly visible!!!!!!
Helpful (0)
Replies (16)0
Replies (16)
Sealy's replyOfficial
24 Aug 2022, 08:30Good morning
Thank you for contacting us.
Upon investigation we noticed that your bed was authorized for exchange, please contact the store that you have purchased from.
If you have any questions or you are unsure of anything ,please contact our call center. ***
Thank you
Kind regards
Bravo brands sleep division
Thank you for contacting us.
Upon investigation we noticed that your bed was authorized for exchange, please contact the store that you have purchased from.
If you have any questions or you are unsure of anything ,please contact our call center. ***
Thank you
Kind regards
Bravo brands sleep division
Sealy's reply24 Aug 2022, 08:30
Official
Good morning
Thank you for contacting us.
Upon investigation we noticed that your bed was authorized for exchange, please contact the store that you have purchased from.
If you have any questions or you are unsure of anything ,please contact our call center. ***
Thank you
Kind regards
Bravo brands sleep division
Thank you for contacting us.
Upon investigation we noticed that your bed was authorized for exchange, please contact the store that you have purchased from.
If you have any questions or you are unsure of anything ,please contact our call center. ***
Thank you
Kind regards
Bravo brands sleep division
KB
Kimmy B's updateReviewer Update
24 Aug 2022, 13:34Oh that's nice thanks but that doesn't help that I got am exchange on April and it's happened in less then 6 months what happens when the new one sinks in I need another solution because we can't sit here again arguing for an exchange that's not a solution it's happened twice and the second time I was refused an exchange so what's the solution clearly the mattress is useless and will happen again
KB
Kimmy B's update24 Aug 2022, 13:34
Reviewer Update
Oh that's nice thanks but that doesn't help that I got am exchange on April and it's happened in less then 6 months what happens when the new one sinks in I need another solution because we can't sit here again arguing for an exchange that's not a solution it's happened twice and the second time I was refused an exchange so what's the solution clearly the mattress is useless and will happen again
Sealy's replyOfficial
24 Aug 2022, 14:06Good day
As discussed the other option is to upgrade to a higher specification.
Thank you.
Kind regards
Bravo Brands Sleep Division.
As discussed the other option is to upgrade to a higher specification.
Thank you.
Kind regards
Bravo Brands Sleep Division.
Sealy's reply24 Aug 2022, 14:06
Official
Good day
As discussed the other option is to upgrade to a higher specification.
Thank you.
Kind regards
Bravo Brands Sleep Division.
As discussed the other option is to upgrade to a higher specification.
Thank you.
Kind regards
Bravo Brands Sleep Division.
KB
Kimmy B's updateReviewer Update
24 Aug 2022, 16:13A higher upgrade and whose going to compensate for the short fall because when I purchased this mattress no one told me it's normal to sink in that's what the email says from a lady that responded it's normal for a bed to sink and it's not even a year and your option is for me to upgrade or exchange with the same mattress that will give issues why won't you guys upgrade my mattress as you guys manufactured a ******* mattress that doesn't even last more then 6 months and refuse to help me when I complain
KB
Kimmy B's update24 Aug 2022, 16:13
Reviewer Update
A higher upgrade and whose going to compensate for the short fall because when I purchased this mattress no one told me it's normal to sink in that's what the email says from a lady that responded it's normal for a bed to sink and it's not even a year and your option is for me to upgrade or exchange with the same mattress that will give issues why won't you guys upgrade my mattress as you guys manufactured a ******* mattress that doesn't even last more then 6 months and refuse to help me when I complain
Sealy's replyOfficial
24 Aug 2022, 16:47Good day
Please be advised that we have authorized your exchange. As per the store they are in contact with you to resolve your complaint.
Please contact the store.
Thank you.
kind regards
Bravo Brands Sleep Division.
Please be advised that we have authorized your exchange. As per the store they are in contact with you to resolve your complaint.
Please contact the store.
Thank you.
kind regards
Bravo Brands Sleep Division.
Sealy's reply24 Aug 2022, 16:47
Official
Good day
Please be advised that we have authorized your exchange. As per the store they are in contact with you to resolve your complaint.
Please contact the store.
Thank you.
kind regards
Bravo Brands Sleep Division.
Please be advised that we have authorized your exchange. As per the store they are in contact with you to resolve your complaint.
Please contact the store.
Thank you.
kind regards
Bravo Brands Sleep Division.
KB
Kimmy B's updateReviewer Update
24 Aug 2022, 18:59I asked you a question answer me what will a exchange benefit me as this will happen again whose going to compensate for the higher upgrade if you guys expect us to be ok with sleeping with a sunken bed apparently it's normal which I have on email from your staff when it happens again yall won't exchange my mattress I need a proper solution to this as this isn't solving my issue nor is your people contacting me ? The only people who ordered me a solution is Ericssons and pine who I bought the mattress from with amazing services and great understanding unlike your staff horrible and rude!!!!!
I want a proper and permanent solution you can't expect me to compensate for your useless manufacturing
I want a proper and permanent solution you can't expect me to compensate for your useless manufacturing
KB
Kimmy B's update24 Aug 2022, 18:59
Reviewer Update
I asked you a question answer me what will a exchange benefit me as this will happen again whose going to compensate for the higher upgrade if you guys expect us to be ok with sleeping with a sunken bed apparently it's normal which I have on email from your staff when it happens again yall won't exchange my mattress I need a proper solution to this as this isn't solving my issue nor is your people contacting me ? The only people who ordered me a solution is Ericssons and pine who I bought the mattress from with amazing services and great understanding unlike your staff horrible and rude!!!!!
I want a proper and permanent solution you can't expect me to compensate for your useless manufacturing
I want a proper and permanent solution you can't expect me to compensate for your useless manufacturing
KB
Kimmy B's updateReviewer Update
24 Aug 2022, 19:02AND WHY MUST I CONTACT THE STORE LAST TIME I CHECKED ITS CUSTOMER SERVICE I CONTACTED YOUR STORE PLENTY OF TIMES JUST TO HAVE SOMEONE COME ASSESS THE BED WHICH IS SO PATETIC SERVICE LAST TIME I CH3CKED A DAMN CLIENT DOES NOT RUN AFTER THE COMPANY TO BE ASSISTED THIS HAS BEEN GOING ON SINCE THE DAMN 8TH OF AUGUST I ONLY GOT A CALL ON THE DAMN 19TH.
KB
Kimmy B's update24 Aug 2022, 19:02
Reviewer Update
AND WHY MUST I CONTACT THE STORE LAST TIME I CHECKED ITS CUSTOMER SERVICE I CONTACTED YOUR STORE PLENTY OF TIMES JUST TO HAVE SOMEONE COME ASSESS THE BED WHICH IS SO PATETIC SERVICE LAST TIME I CH3CKED A DAMN CLIENT DOES NOT RUN AFTER THE COMPANY TO BE ASSISTED THIS HAS BEEN GOING ON SINCE THE DAMN 8TH OF AUGUST I ONLY GOT A CALL ON THE DAMN 19TH.
Sealy's replyOfficial
25 Aug 2022, 08:10Good morning
Please be advised that we have policies and procedures that must be followed, which includes lead times.
You must go back to the point of sale for further assistance as we have authorized your exchange.
Thank you.
kind regards
Bravo Brands Sleep Division
Please be advised that we have policies and procedures that must be followed, which includes lead times.
You must go back to the point of sale for further assistance as we have authorized your exchange.
Thank you.
kind regards
Bravo Brands Sleep Division
Sealy's reply25 Aug 2022, 08:10
Official
Good morning
Please be advised that we have policies and procedures that must be followed, which includes lead times.
You must go back to the point of sale for further assistance as we have authorized your exchange.
Thank you.
kind regards
Bravo Brands Sleep Division
Please be advised that we have policies and procedures that must be followed, which includes lead times.
You must go back to the point of sale for further assistance as we have authorized your exchange.
Thank you.
kind regards
Bravo Brands Sleep Division
KB
Kimmy B's updateReviewer Update
25 Aug 2022, 08:17Are you not reading what I asked that's how bad your service is that you actually ignoring my question wow I don't know why did I buy the sealy brand your service is ****
KB
Kimmy B's update25 Aug 2022, 08:17
Reviewer Update
Are you not reading what I asked that's how bad your service is that you actually ignoring my question wow I don't know why did I buy the sealy brand your service is ****
Sealy's replyOfficial
25 Aug 2022, 08:55Good day
We have answered your question, we have lead times for different areas for physical inspections.
We are sorry if the time frame did not meet your expectations. We will by all means take the time frame into consideration to better our service.
Please accept our apology.
Kind regards
Bravo Brands Sleep Division
We have answered your question, we have lead times for different areas for physical inspections.
We are sorry if the time frame did not meet your expectations. We will by all means take the time frame into consideration to better our service.
Please accept our apology.
Kind regards
Bravo Brands Sleep Division
Sealy's reply25 Aug 2022, 08:55
Official
Good day
We have answered your question, we have lead times for different areas for physical inspections.
We are sorry if the time frame did not meet your expectations. We will by all means take the time frame into consideration to better our service.
Please accept our apology.
Kind regards
Bravo Brands Sleep Division
We have answered your question, we have lead times for different areas for physical inspections.
We are sorry if the time frame did not meet your expectations. We will by all means take the time frame into consideration to better our service.
Please accept our apology.
Kind regards
Bravo Brands Sleep Division
KB
Kimmy B's updateReviewer Update
26 Aug 2022, 02:40I asked you a question answer me what will a exchange benefit me as this will happen again whose going to compensate for the higher upgrade
THIS IS THE QUESTION
THIS IS THE QUESTION
KB
Kimmy B's update26 Aug 2022, 02:40
Reviewer Update
I asked you a question answer me what will a exchange benefit me as this will happen again whose going to compensate for the higher upgrade
THIS IS THE QUESTION
THIS IS THE QUESTION
Sealy's replyOfficial
26 Aug 2022, 09:27Good morning
Please be advised that as per our warranty terms and conditions we exchange like for like. If you are not happy with the specification and you are unable to upgrade, you can contact the store for a refund.
kind regards
Bravo Brands Sleep Division
Please be advised that as per our warranty terms and conditions we exchange like for like. If you are not happy with the specification and you are unable to upgrade, you can contact the store for a refund.
kind regards
Bravo Brands Sleep Division
Sealy's reply26 Aug 2022, 09:27
Official
Good morning
Please be advised that as per our warranty terms and conditions we exchange like for like. If you are not happy with the specification and you are unable to upgrade, you can contact the store for a refund.
kind regards
Bravo Brands Sleep Division
Please be advised that as per our warranty terms and conditions we exchange like for like. If you are not happy with the specification and you are unable to upgrade, you can contact the store for a refund.
kind regards
Bravo Brands Sleep Division
Sealy's replyOfficial
26 Aug 2022, 10:03Good day Kimmy
Thank you for taking my call, I am glad that the store gave you an alternative solution.
Once again accept our sincere apology.
kind regards
Bravo Brand Sleep Division
Thank you for taking my call, I am glad that the store gave you an alternative solution.
Once again accept our sincere apology.
kind regards
Bravo Brand Sleep Division
Sealy's reply26 Aug 2022, 10:03
Official
Good day Kimmy
Thank you for taking my call, I am glad that the store gave you an alternative solution.
Once again accept our sincere apology.
kind regards
Bravo Brand Sleep Division
Thank you for taking my call, I am glad that the store gave you an alternative solution.
Once again accept our sincere apology.
kind regards
Bravo Brand Sleep Division
KB
Kimmy B's updateReviewer Update
26 Aug 2022, 11:42No your store didn't give me an alternative Ericssons and Pine did they are great company with great and pleasant staff but your curtiousity call was kind thank you
KB
Kimmy B's update26 Aug 2022, 11:42
Reviewer Update
No your store didn't give me an alternative Ericssons and Pine did they are great company with great and pleasant staff but your curtiousity call was kind thank you
KB
Kimmy B's updateReviewer Update
26 Aug 2022, 11:43I'd appreciate if my full name was not mentioned shonise thanks
KB
Kimmy B's update26 Aug 2022, 11:43
Reviewer Update
I'd appreciate if my full name was not mentioned shonise thanks
Sealy's replyOfficial
26 Aug 2022, 12:03Hi
Please accept my apology. I have removed it.
kind regards
Bravo Group Sleep division.
Please accept my apology. I have removed it.
kind regards
Bravo Group Sleep division.
Sealy's reply26 Aug 2022, 12:03
Official
Hi
Please accept my apology. I have removed it.
kind regards
Bravo Group Sleep division.
Please accept my apology. I have removed it.
kind regards
Bravo Group Sleep division.