Avoid Sealy at all costs!

We purchased a Sealy bed set from Dial-a-Bed Nelspruit, The Grove, and within 1.5 months, my wife and I were sleeping in holes on both sides of the bed. On 5 November 2024, I contacted Dial-a-Bed, who logged the complaint with Sealy. What followed was an absolute disgrace!

A Sealy representative had the audacity to claim that, based on the photos we sent, “nothing looks wrong” with the bed. Are you kidding me? They asked if we rotate the bed every 2 weeks (which we do), but instead of resolving the issue, they told us to keep rotating the bed as if that magically fixes a defective mattress. Even worse, they admitted they don’t have anyone in our area to inspect the bed, leaving us stranded with a useless, overpriced product.

My wife is now 38 weeks pregnant, and she’s endured her entire third trimester sleeping on this broken, sagging mattress. The sleepless nights and severe back pain this has caused us are unacceptable. How dare you market your beds with a warranty when you’re clearly not equipped to honor it?

Sealy, your customer service is shocking, your product is subpar, and your lack of accountability is appalling. Shame on you for putting profit before your customers' well-being!