KB
Kimmy B
1 reviews | Active since Dec 2018
24 Aug 2024, 08:58
Again horrible service
I contacted sealy and told them my mattress was Sinking and the springs are making a noise ... they asked for pics which was sent a lady called and saud they can see the mattress is faulty but I am liable to pay....which I asked her to get a Manger to call me till date nothing no contact I even whatsapped got no response...my argument is why should I pay if it's under warranty and it's not damaged due to my negligence it is manufacturing defects now I must pay when all I asked was don't swap it just service my mattress I don't mind keeping it they are making such a bug deal and mind me we had a issue a year or 2 ago when they refused to help me and exchange my Sinking mattress I had to fight the whole conversation is on here also this is so unprofessional and ********* as we spent alot of money buying this bed and having endless issues with it from start now again yo7 guys are being difficult again for such a big brand it's pathetic
Helpful (0)
Replies (25)0
Replies (25)
Sealy's replyOfficial
26 Aug 2024, 10:05Hi Good Day Kimmy
I have taken a look at the complaint, you purchased the mattress 01/08/2021, as per the warrantee card you are guarantee 1 year and 9-year warrantee this make 1+9 limited warrantee. you are now in the warrantee period there for as the pro rata, Calculation charges for repair or replacement in service warranty period: Divide your dealer’s current retail price by the total limited warranty, multip**** by number of years since purchase date on your original proof of
purchase invoice, e.g. R4999.00 ÷ 10 = R499.90 x 4 years since date of purchase = R1999.60 + VAT. An inspection fee and a transportation fee will be charged for invalid claims within the Total Service Warranty Period.
A recovery fee will be charged for unsanitary product within Total Service Warranty Period. If the Sealy product purchased is no longer available, Sealy will substitute with a comparable model at the current retail price
A Factory Guarantee Repair or Replacement Period is against faulty workmanship and faulty materials, not extending to damage caused by
Normal wear & tear, abuse, misuse or negligence. A Service Warranty Period is the balance of the period outside of the Guarantee period
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To
determine the length of your warranty and its terms, simply match the range on your mattress label with the range on the below schedule.
Thanks Verdi
I have taken a look at the complaint, you purchased the mattress 01/08/2021, as per the warrantee card you are guarantee 1 year and 9-year warrantee this make 1+9 limited warrantee. you are now in the warrantee period there for as the pro rata, Calculation charges for repair or replacement in service warranty period: Divide your dealer’s current retail price by the total limited warranty, multip**** by number of years since purchase date on your original proof of
purchase invoice, e.g. R4999.00 ÷ 10 = R499.90 x 4 years since date of purchase = R1999.60 + VAT. An inspection fee and a transportation fee will be charged for invalid claims within the Total Service Warranty Period.
A recovery fee will be charged for unsanitary product within Total Service Warranty Period. If the Sealy product purchased is no longer available, Sealy will substitute with a comparable model at the current retail price
A Factory Guarantee Repair or Replacement Period is against faulty workmanship and faulty materials, not extending to damage caused by
Normal wear & tear, abuse, misuse or negligence. A Service Warranty Period is the balance of the period outside of the Guarantee period
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To
determine the length of your warranty and its terms, simply match the range on your mattress label with the range on the below schedule.
Thanks Verdi
Best regards,
Sealy's reply26 Aug 2024, 10:05
Official
Hi Good Day Kimmy
I have taken a look at the complaint, you purchased the mattress 01/08/2021, as per the warrantee card you are guarantee 1 year and 9-year warrantee this make 1+9 limited warrantee. you are now in the warrantee period there for as the pro rata, Calculation charges for repair or replacement in service warranty period: Divide your dealer’s current retail price by the total limited warranty, multip**** by number of years since purchase date on your original proof of
purchase invoice, e.g. R4999.00 ÷ 10 = R499.90 x 4 years since date of purchase = R1999.60 + VAT. An inspection fee and a transportation fee will be charged for invalid claims within the Total Service Warranty Period.
A recovery fee will be charged for unsanitary product within Total Service Warranty Period. If the Sealy product purchased is no longer available, Sealy will substitute with a comparable model at the current retail price
A Factory Guarantee Repair or Replacement Period is against faulty workmanship and faulty materials, not extending to damage caused by
Normal wear & tear, abuse, misuse or negligence. A Service Warranty Period is the balance of the period outside of the Guarantee period
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To
determine the length of your warranty and its terms, simply match the range on your mattress label with the range on the below schedule.
Thanks Verdi
I have taken a look at the complaint, you purchased the mattress 01/08/2021, as per the warrantee card you are guarantee 1 year and 9-year warrantee this make 1+9 limited warrantee. you are now in the warrantee period there for as the pro rata, Calculation charges for repair or replacement in service warranty period: Divide your dealer’s current retail price by the total limited warranty, multip**** by number of years since purchase date on your original proof of
purchase invoice, e.g. R4999.00 ÷ 10 = R499.90 x 4 years since date of purchase = R1999.60 + VAT. An inspection fee and a transportation fee will be charged for invalid claims within the Total Service Warranty Period.
A recovery fee will be charged for unsanitary product within Total Service Warranty Period. If the Sealy product purchased is no longer available, Sealy will substitute with a comparable model at the current retail price
A Factory Guarantee Repair or Replacement Period is against faulty workmanship and faulty materials, not extending to damage caused by
Normal wear & tear, abuse, misuse or negligence. A Service Warranty Period is the balance of the period outside of the Guarantee period
where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To
determine the length of your warranty and its terms, simply match the range on your mattress label with the range on the below schedule.
Thanks Verdi
Best regards,
KB
Kimmy B's updateReviewer Update
26 Aug 2024, 18:08Good day
Please tell me when was this mentioned to me upon buying the mattress also please tell me how is this my fault that your mattress that you manufactured is now faulty it's not due to any negligence on my side it's your springs that you use to manufacture it that is the issue then why should I be held responsible for paying this...
It is not my fault you guys offer such a long warranty and then when we report back and complain it's our issue like the last time you guys gave me endless issues to swap my mattress this is unacceptable it's no fault on my side it's the way you manage the mattress
Also does your staff just ignore people and not response or call customers back I see nothing has changed
Please tell me when was this mentioned to me upon buying the mattress also please tell me how is this my fault that your mattress that you manufactured is now faulty it's not due to any negligence on my side it's your springs that you use to manufacture it that is the issue then why should I be held responsible for paying this...
It is not my fault you guys offer such a long warranty and then when we report back and complain it's our issue like the last time you guys gave me endless issues to swap my mattress this is unacceptable it's no fault on my side it's the way you manage the mattress
Also does your staff just ignore people and not response or call customers back I see nothing has changed
KB
Kimmy B's update26 Aug 2024, 18:08
Reviewer Update
Good day
Please tell me when was this mentioned to me upon buying the mattress also please tell me how is this my fault that your mattress that you manufactured is now faulty it's not due to any negligence on my side it's your springs that you use to manufacture it that is the issue then why should I be held responsible for paying this...
It is not my fault you guys offer such a long warranty and then when we report back and complain it's our issue like the last time you guys gave me endless issues to swap my mattress this is unacceptable it's no fault on my side it's the way you manage the mattress
Also does your staff just ignore people and not response or call customers back I see nothing has changed
Please tell me when was this mentioned to me upon buying the mattress also please tell me how is this my fault that your mattress that you manufactured is now faulty it's not due to any negligence on my side it's your springs that you use to manufacture it that is the issue then why should I be held responsible for paying this...
It is not my fault you guys offer such a long warranty and then when we report back and complain it's our issue like the last time you guys gave me endless issues to swap my mattress this is unacceptable it's no fault on my side it's the way you manage the mattress
Also does your staff just ignore people and not response or call customers back I see nothing has changed
Sealy's replyOfficial
27 Aug 2024, 14:17Hi Kimmy, when the transaction between ERICSSONS MATTRESS & PINE BOKSBURG and yourself, however I am willing to reduce the warrantee fee to replace the entire set to R2000 thereafter we will replace the set. Important note, after looking at the pictures we can see that the mattress has stains on it which needs to be removed. Thanks Verdi
Best regards,
Sealy's reply27 Aug 2024, 14:17
Official
Hi Kimmy, when the transaction between ERICSSONS MATTRESS & PINE BOKSBURG and yourself, however I am willing to reduce the warrantee fee to replace the entire set to R2000 thereafter we will replace the set. Important note, after looking at the pictures we can see that the mattress has stains on it which needs to be removed. Thanks Verdi
Best regards,
KB
Kimmy B's updateReviewer Update
28 Aug 2024, 09:25You didn't even come an check my set yet ypu making assumptions again like the first time this us a hassle if I knew your brand is so useless and you people are not helpful at all I wouldn't recommend anyone to purchase from you guys firstly whose going to give me that money being unemployed?
Secondly this is not due to my negligence it's your manufacturing this is the same issue I had the first time and you guys put up a show this is horrible customer service still no one gives me call
It's not my fault you guys con us with the warranty and then expect a huge payment I don't want to replace my mattress just service it they way it's supposed to be to why is this so painful sealy used to be a great brand now it's a pain in the ass
You guys just decided it must be replaced what's wrong with my base nothing so why should it be replaced no because you decided it needs to be just service my darn mattress due to your cheap manufacturing products how the he'll can It be R2000 when this set was even bought on special and are you gojfn to pay for me
Secondly this is not due to my negligence it's your manufacturing this is the same issue I had the first time and you guys put up a show this is horrible customer service still no one gives me call
It's not my fault you guys con us with the warranty and then expect a huge payment I don't want to replace my mattress just service it they way it's supposed to be to why is this so painful sealy used to be a great brand now it's a pain in the ass
You guys just decided it must be replaced what's wrong with my base nothing so why should it be replaced no because you decided it needs to be just service my darn mattress due to your cheap manufacturing products how the he'll can It be R2000 when this set was even bought on special and are you gojfn to pay for me
KB
Kimmy B's update28 Aug 2024, 09:25
Reviewer Update
You didn't even come an check my set yet ypu making assumptions again like the first time this us a hassle if I knew your brand is so useless and you people are not helpful at all I wouldn't recommend anyone to purchase from you guys firstly whose going to give me that money being unemployed?
Secondly this is not due to my negligence it's your manufacturing this is the same issue I had the first time and you guys put up a show this is horrible customer service still no one gives me call
It's not my fault you guys con us with the warranty and then expect a huge payment I don't want to replace my mattress just service it they way it's supposed to be to why is this so painful sealy used to be a great brand now it's a pain in the ass
You guys just decided it must be replaced what's wrong with my base nothing so why should it be replaced no because you decided it needs to be just service my darn mattress due to your cheap manufacturing products how the he'll can It be R2000 when this set was even bought on special and are you gojfn to pay for me
Secondly this is not due to my negligence it's your manufacturing this is the same issue I had the first time and you guys put up a show this is horrible customer service still no one gives me call
It's not my fault you guys con us with the warranty and then expect a huge payment I don't want to replace my mattress just service it they way it's supposed to be to why is this so painful sealy used to be a great brand now it's a pain in the ass
You guys just decided it must be replaced what's wrong with my base nothing so why should it be replaced no because you decided it needs to be just service my darn mattress due to your cheap manufacturing products how the he'll can It be R2000 when this set was even bought on special and are you gojfn to pay for me
KB
Kimmy B's updateReviewer Update
28 Aug 2024, 09:26If you are removing the stains just repair it one time I didn't ask for a new mattress so who are you to decide to remove the stains repair it and resell it really don't be silly and difficult
KB
Kimmy B's update28 Aug 2024, 09:26
Reviewer Update
If you are removing the stains just repair it one time I didn't ask for a new mattress so who are you to decide to remove the stains repair it and resell it really don't be silly and difficult
KB
Kimmy B's updateReviewer Update
28 Aug 2024, 09:29Don't also act like this is the first exchange I had alot of issues with this mattress before and your store so why be difficult when the past 3 issues was on your side to you guys are using *** springs and now choose to replace it when instead repair it
KB
Kimmy B's update28 Aug 2024, 09:29
Reviewer Update
Don't also act like this is the first exchange I had alot of issues with this mattress before and your store so why be difficult when the past 3 issues was on your side to you guys are using *** springs and now choose to replace it when instead repair it
Sealy's replyOfficial
28 Aug 2024, 09:33Hi Kimmy, I have instructed to have an inspector contact you for a physical inspection, any stains on the mattress must be removed. thanks Verdi
Best regards,
Sealy's reply28 Aug 2024, 09:33
Official
Hi Kimmy, I have instructed to have an inspector contact you for a physical inspection, any stains on the mattress must be removed. thanks Verdi
Best regards,
KB
Kimmy B's updateReviewer Update
28 Aug 2024, 09:57Perfect that's all it is we even have a mattress protector so I don't see how it can't be serviced and returned I don't need a new one
KB
Kimmy B's update28 Aug 2024, 09:57
Reviewer Update
Perfect that's all it is we even have a mattress protector so I don't see how it can't be serviced and returned I don't need a new one
KB
Kimmy B's updateReviewer Update
09 Sept 2024, 10:49Hi
So the guy knew I was back Friday is he not going to call me to come check my mattress?
So the guy knew I was back Friday is he not going to call me to come check my mattress?
KB
Kimmy B's update09 Sept 2024, 10:49
Reviewer Update
Hi
So the guy knew I was back Friday is he not going to call me to come check my mattress?
So the guy knew I was back Friday is he not going to call me to come check my mattress?
Sealy's replyOfficial
09 Sept 2024, 10:51Kimmy my guys work on appointment I will get them to make a booking with you ASAP.
Best regards,
Sealy's reply09 Sept 2024, 10:51
Official
Kimmy my guys work on appointment I will get them to make a booking with you ASAP.
Best regards,
KB
Kimmy B's updateReviewer Update
10 Sept 2024, 09:43Oh dear hopefully soon
KB
Kimmy B's update10 Sept 2024, 09:43
Reviewer Update
Oh dear hopefully soon
Sealy's replyOfficial
10 Sept 2024, 09:49Hi Kimmy
I have informed the inspector to make contact with you it should still be this week.
I have informed the inspector to make contact with you it should still be this week.
Best regards,
Sealy's reply10 Sept 2024, 09:49
Official
Hi Kimmy
I have informed the inspector to make contact with you it should still be this week.
I have informed the inspector to make contact with you it should still be this week.
Best regards,
KB
Kimmy B's updateReviewer Update
10 Sept 2024, 16:02SHOULD BR THIS WEEK???
why its not a matter of urgency to you that my mattress is causing me discomfort right shows how important your clients are aslong as we just spend and buy the beds right
why its not a matter of urgency to you that my mattress is causing me discomfort right shows how important your clients are aslong as we just spend and buy the beds right
KB
Kimmy B's update10 Sept 2024, 16:02
Reviewer Update
SHOULD BR THIS WEEK???
why its not a matter of urgency to you that my mattress is causing me discomfort right shows how important your clients are aslong as we just spend and buy the beds right
why its not a matter of urgency to you that my mattress is causing me discomfort right shows how important your clients are aslong as we just spend and buy the beds right
Sealy's replyOfficial
10 Sept 2024, 16:09The inspector will contact you today to make an appointment.
Best regards,
Sealy's reply10 Sept 2024, 16:09
Official
The inspector will contact you today to make an appointment.
Best regards,
KB
Kimmy B's updateReviewer Update
10 Sept 2024, 16:12Oh yes after me chasing as usual right.
KB
Kimmy B's update10 Sept 2024, 16:12
Reviewer Update
Oh yes after me chasing as usual right.
Sealy's replyOfficial
10 Sept 2024, 16:49I believe that the inspector will visit your residence tomorrow. Once he has completed in inspection we will give feedback. Thanks
Best regards,
Sealy's reply10 Sept 2024, 16:49
Official
I believe that the inspector will visit your residence tomorrow. Once he has completed in inspection we will give feedback. Thanks
Best regards,
KB
Kimmy B's updateReviewer Update
10 Sept 2024, 16:51Thanks
KB
Kimmy B's update10 Sept 2024, 16:51
Reviewer Update
Thanks
KB
Kimmy B's updateReviewer Update
13 Sept 2024, 12:38Guys do I need to chase again for feedback....I was told by your agent it takes 1 day for feedback why do we always have to go back and forth
KB
Kimmy B's update13 Sept 2024, 12:38
Reviewer Update
Guys do I need to chase again for feedback....I was told by your agent it takes 1 day for feedback why do we always have to go back and forth
KB
Kimmy B's updateReviewer Update
16 Sept 2024, 13:47This is really disgusting how as a client I am being ignored with no feedback or anything and having to run after you it's really sad
KB
Kimmy B's update16 Sept 2024, 13:47
Reviewer Update
This is really disgusting how as a client I am being ignored with no feedback or anything and having to run after you it's really sad
KB
Kimmy B's updateReviewer Update
16 Sept 2024, 16:34Again no when I call no feedback and get ignored on social media
KB
Kimmy B's update16 Sept 2024, 16:34
Reviewer Update
Again no when I call no feedback and get ignored on social media
Sealy's replyOfficial
16 Sept 2024, 16:36Hi Kimmy let me get the agent to provide u with feedback.
Best regards,
Sealy's reply16 Sept 2024, 16:36
Official
Hi Kimmy let me get the agent to provide u with feedback.
Best regards,
KB
Kimmy B's updateReviewer Update
16 Sept 2024, 16:42You guys are super rude someone calls me to ignore me and my statement and to cut the call in my ear
KB
Kimmy B's update16 Sept 2024, 16:42
Reviewer Update
You guys are super rude someone calls me to ignore me and my statement and to cut the call in my ear
KB
Kimmy B's updateReviewer Update
16 Sept 2024, 16:45This is ridiculous you guys want to charge me money for a slip that's 2021 when I clearly repurchased the bed in 2023 and then I must get told I am getting a new quote when no one again explained any of this upon buying the bed now it's my fault I must just Pay secondly I must just get told I need to pay when you guys sold me a ****py base cause clearly the person you sent didn't see everything I else on the mattress
KB
Kimmy B's update16 Sept 2024, 16:45
Reviewer Update
This is ridiculous you guys want to charge me money for a slip that's 2021 when I clearly repurchased the bed in 2023 and then I must get told I am getting a new quote when no one again explained any of this upon buying the bed now it's my fault I must just Pay secondly I must just get told I need to pay when you guys sold me a ****py base cause clearly the person you sent didn't see everything I else on the mattress
KB
Kimmy B's updateReviewer Update
16 Sept 2024, 16:49YOU GUYS ARE LITTERALLY TERRIBLE TO DEAL WITH EVEN THO I EXPLAINED EVERYTHING ON THE FONE SHANDRE IGNORED ME OVER EMAIL ARE YOU GUYS REALLY THIS INCONSIDERATE OF PEOPLE????
KB
Kimmy B's update16 Sept 2024, 16:49
Reviewer Update
YOU GUYS ARE LITTERALLY TERRIBLE TO DEAL WITH EVEN THO I EXPLAINED EVERYTHING ON THE FONE SHANDRE IGNORED ME OVER EMAIL ARE YOU GUYS REALLY THIS INCONSIDERATE OF PEOPLE????
KB
Kimmy B's updateReviewer Update
17 Sept 2024, 10:29Guys I don't think this is fair when I sent pictures and you guys where to lazy to come out and check my mattress you guys on whatsapp which I have the messages stated I neeed a new set mattress and base when you guys tried to charge me and sent someone he saw the mattress is not right now there's an excuse about my base guys this is not right I am sleeping on my mattress yes he is changing the base cause of the noise but what about the Sinking you and I saw in the mattress who is going to pay for my Dr's bils for my back thos is ridiculous and highly uncomfortable you guys sent me the messages on whatsapp which I got proof off now there's no issue the man came to my house saw the Sinking and I told him we rotate this damn mattress why is isn't so painful and ugly why must I suffer with my back due to your faulty manufacturer
KB
Kimmy B's update17 Sept 2024, 10:29
Reviewer Update
Guys I don't think this is fair when I sent pictures and you guys where to lazy to come out and check my mattress you guys on whatsapp which I have the messages stated I neeed a new set mattress and base when you guys tried to charge me and sent someone he saw the mattress is not right now there's an excuse about my base guys this is not right I am sleeping on my mattress yes he is changing the base cause of the noise but what about the Sinking you and I saw in the mattress who is going to pay for my Dr's bils for my back thos is ridiculous and highly uncomfortable you guys sent me the messages on whatsapp which I got proof off now there's no issue the man came to my house saw the Sinking and I told him we rotate this damn mattress why is isn't so painful and ugly why must I suffer with my back due to your faulty manufacturer