LB
Lienkie B

1 reviews | Active since Jan 2025

26 Jan 2025, 08:40

3 MONTH WAIT AFTER PAYING FOR BED

I paid for a Seally bed on 30 November from a Sleepmasters branch. Today is 26 Jan, basically 2 months later, and Sleepmasters have now informed me that I need to wait ANOTHER MONTH for my bed, that I will only be getting it on 26 Feb, meaning, I'm going to wait 3 months for a bed I have already paid for. I've been understanding and nice but this is totally unacceptable. Besides the wait, I coulve been earning interest on this money which is now in YOUR account for 3 months. I dont even believe that I'll be getting a bed on that date. Imagine giving an exact date so far in advance.

I need my bed now that I have paid for please, can someone make a plan. Or you can return my money WITH interest and I will pay it once it reaches the shop for pickup. Rediculous.

0
Replies (1)
Sealy
Sealy's reply27 Jan 2025, 07:32
Official
Hi good day Marlene, any delays with stock must be addressed with the store manager or escalated to the regional manager. we deal with factory defects etc. should any store has stock issues they need to place orders or do follow up with deliveries. Thanks Verdi