Seacom (MacroLan) ISP support is non-existing.

Although their pricing is really good and the actual fiber options, their support structure is very poor although they say 24/7. Your chances are about 10% to get hold of somebody if you experiencing an issue. A couple of times I had to result to contacting the General Manager to figure out what is going on, which should not be the case. They are also not very pro-active when it comes to informing their customers of current or upcoming issues/maintenance, hence by SMS, Whatsapp or email. This has been brought to their attention a couple of times before but it seems they do not care about it. Time to search for a more professional service.