Seacom Decline

Seacom had an outage 14 & 15 February which affected many of their customers. My experience was 12 hours loss of business. During nothing was communicated at all, support tickets were ignored etc. The only way I really knew there was an outage was by using https://downdetector.co.za/status/seacom/ The link came back up but was unstable and terribly slow, this was on 14 February. The next day, at midday the same thing happened, once again no response etc, didn’t even answer their inkjet phones. A couple hours into the second outage I received a mail regarding the outage. That was that, no updates, no actual acknowledgment of my emails etc. As of now, apart from the notice of the outage (which was probably a mass mail sent out), I’ve received no communication from Seacom. Normal procedure is the send out an RFO to all customers. So the sad thing is Seacom use to be good and all about customer service, now they don’t care. No sorry or here’s a free bandwidth upgrade nothing, just suck it up and make sure you pay the account.