MJ
Melanie J
1 reviews | Active since May 2020
16 Dec 2021, 04:59
Seacom Arrogant and Unsupportive Agents!
I called the support center as the line Im supposed to be calling doesnt work Wont ring, it just drops for almost 2 days. This was urgent because I work from home and moved into a new house and needed to be set up asap. A agent named DONOVAN was so rude and arrogant. The more Im telling him the line doesnt go through can he ask them to call me after weeks of emails. He kept yelling at me and dropped the phone. They are pretty useless when it comes to service. I dont recommend them as a ISP.
Helpful (0)
Replies (1)0
Replies (1)
SEACOM's replyOfficial
17 Dec 2021, 08:56Dear Melanie,
We apologise for the poor customer service you experienced. We are investigating the matter internally to ensure this does not happen again.
We would like to confirm that an agent has contacted you and was able to assist with your FTTH/WonderNet query although it did not solve your requirement of getting connected fibre installed at your home, this is due to the Fibre Network providers freeze over the holiday period.
If there is anything else we can assist you with please feel free to contact us.
Kind Regards,
SEACOM Team
We apologise for the poor customer service you experienced. We are investigating the matter internally to ensure this does not happen again.
We would like to confirm that an agent has contacted you and was able to assist with your FTTH/WonderNet query although it did not solve your requirement of getting connected fibre installed at your home, this is due to the Fibre Network providers freeze over the holiday period.
If there is anything else we can assist you with please feel free to contact us.
Kind Regards,
SEACOM Team
SEACOM's reply17 Dec 2021, 08:56
Official
Dear Melanie,
We apologise for the poor customer service you experienced. We are investigating the matter internally to ensure this does not happen again.
We would like to confirm that an agent has contacted you and was able to assist with your FTTH/WonderNet query although it did not solve your requirement of getting connected fibre installed at your home, this is due to the Fibre Network providers freeze over the holiday period.
If there is anything else we can assist you with please feel free to contact us.
Kind Regards,
SEACOM Team
We apologise for the poor customer service you experienced. We are investigating the matter internally to ensure this does not happen again.
We would like to confirm that an agent has contacted you and was able to assist with your FTTH/WonderNet query although it did not solve your requirement of getting connected fibre installed at your home, this is due to the Fibre Network providers freeze over the holiday period.
If there is anything else we can assist you with please feel free to contact us.
Kind Regards,
SEACOM Team