SCOREBET: Disgraceful, disrespectful & unprofesional

Very disgraceful and unprofessional online gambling experience. My account was FICA verified weeks ago, 2days ago i decided to load a R20 ott voucher and ended up winning R500. When I wanted to withdraw, I was told that I'm a ***** and part of a syndicate and alot more utterly rude and dis-respectful things. My question is tho', why was my account then FICA validated? Do I have somebody working on the inside?..