Holding us hostage for R16000, 6 months after they made a "mistake".

I am once again following up on the queries submitted more than 6 months ago. There has been zero communication from the NSN team regarding the credit of R16 000 on our account. The last communication we had was in September when your accounts dept promised the account would not be debited from August onwards. 2 months and 3 debit orders later, and nil resolution has been made to my account with NSN.

NSN service is truly the worst I have experienced to date.

My bank account is still being debited despite the amount of R16 000 that NSN has wrongfully claimed and now owes me.