Service par excellence

This is one of the premier e-commerce companies in South Africa. This company is driven by and managed by its love for its products and its customers. Approximately a month ago, I received a devastating medical diagnosis and a devastating personal diagnosis for the love of my canine life, Flint, my chocolate labrador. Dogs certainly do not live as long as they deserve to live and I would gladly have traded 10 years of life and given it to her. She was my stalwart and was with my through the highs and lows of my life. She crept into my heart with her silky paws and the silkiest ears ever. Sadly, I lost her just 3 months shy of her 15th birthday and am completely devastated by her loss. I was notified of my diagnosis and her impending loss all in the same week and in shock blurted it out to the sales team at Scentimental. We did not know each other but all I have ever received from the entire team is love and support during the following weeks. In these days where businesses do not care about their employees let alone their customers all I have ever felt was love. I have received emails of encouragement and condolences and I am not their only customer yet they remembered my precious Flint and I. My gratitude for their acts of love and generosity are innumerable and unforgettable and you can be sure, that you will not be treated as an ordinary customer. You will be treated as the special friend and not a client that you are. I wish Scentimental management and its employees to grow from strength to strength on behalf of Flint watching from the rainbrow bridge and I.