RB
Reejhal B

1 reviews | Active since Jan 2014

22 Jul 2025, 06:19

Received One Damaged bottle Fragrance 50ML

ORDER NUMBER 90959 I had purchased four bottles of fragrances two 100ML and two 50ML, I opened the box this morning only to find that one of the 50ML Bottles has a crack. Azzaro most wanted for men. The bottle stick looks intact even though the crack is visible. I have sent images via your WhatsApp number. I would appreciate either an exchange of a new bottle (doesn't have to be the same Fragrance) or a refund for the one bottle.

KINDLY NOTE THIS NOTE ON YOUR WEBSITE IS UNACCEPTABLE "Non-Refundable or Non-Exchangeable Items The following items cannot be returned or exchanged:

Items not in their original condition, damaged, or missing parts (not due to our error). Certain health and personal care items." This is not my fault that you guys dent pack your boxes safely hence perhaps the courier may have man handled the box.

IM SURE YOU ARE AWARE OF THE CONSUMER PROTECTION COMMISSION RULES AND REGULATIONS REGARDING RECEIVING DAMAGED GOODS.

You can contact me on ***. Thank you. kind Regards.

0
Replies (2)
Scentimental
Scentimental's reply22 Jul 2025, 09:07
Official
Hi  Reejhal,

Please contact us with your order number. Customer Support is here to assist you

Best regards,
Scentimental Customer Support
WhatsApp *** 
***
https://www.scentimental.co.za/
RB
Reejhal B's update22 Jul 2025, 09:14
Reviewer Update
Good morning the order number is 90959. Please WhatsApp me for any other details. Thank you. Kind Regards. Reejhal.