Horrible experience with Scentimental.co.za perfume delivery

I selected Midway crossing clicks as my pick up point and the second I realized they were to deliver my perfumes to Clicks at Queensburg, I reached out to them via WhatsApp support and via email to ask them to divert and deliver at Gateway Clicks since it's the closest but I was not assisted in any way. I should have received my order on the 9th however, I'm still reaching out to them for the same thing. I did advise that Queensburg is very far and I am not fami**** with the town