HIGHLY DO NOT RECOMMEND

I am extremely frustrated with the service I’ve received from Scentimental SA. I placed an order but never received my items, nor was I refunded after I canceled the order due to the poor quality of the products I was shown.

Despite this, I’ve been bombarded with requests for product reviews for items I haven’t received. The cancellation process was a joke, and I’ve been misled throughout the entire experience. When I raised my concerns with the owner, Jason Modinne, I was offered a “WEARESORRY%” discount for a future purchase — which is completely inappropriate, as I am still waiting for my original order!

As a consumer, I’m entitled to either the products I paid for or a refund, as per the Consumer Protection Act, No. 68 of 2008. This situation feels like a breach of my rights, and I expect an immediate resolution. I want my money back and a proper explanation of what went wrong here.

I’m extremely disappointed with this experience and hope this can be resolved quickly.