EB
Elize B
1 reviews | Active since Oct 2017
19 Nov 2024, 10:18
Extremely poor Service
Still waiting for my order for nearly 2 weeks. I am sending emails, without response. No perfume, no money!
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Replies (2)0
Replies (2)
Scentimental's replyOfficial
03 Dec 2024, 14:36hi Elize - thanks for your review and apologies, we have like many of our competitors have experienced a huge influx of orders, however that is no excuse for a delay in delivery, which we are busy fixing at this very moment. We have put in place full spectrum daily communication to all our clients on outstanding orders. this is delivered by Whatsapp and Email.
End of year is a crazy one for everyone - apologies :(
End of year is a crazy one for everyone - apologies :(
Scentimental's reply03 Dec 2024, 14:36
Official
hi Elize - thanks for your review and apologies, we have like many of our competitors have experienced a huge influx of orders, however that is no excuse for a delay in delivery, which we are busy fixing at this very moment. We have put in place full spectrum daily communication to all our clients on outstanding orders. this is delivered by Whatsapp and Email.
End of year is a crazy one for everyone - apologies :(
End of year is a crazy one for everyone - apologies :(
Scentimental's replyOfficial
18 Dec 2024, 11:22Our sincere apologies for this being your experience with us. Please can you email *** so that we can make this right for you
Scentimental's reply18 Dec 2024, 11:22
Official
Our sincere apologies for this being your experience with us. Please can you email *** so that we can make this right for you