CD
Cameron D
1 reviews | Active since Oct 2022
04 Dec 2025, 12:58
Delivery.
First time buying from scentimental and delivery is a nightmare.
Product was out for delivery on 3rd but did not receive my parcel.
Tried to contact them no assistance what so ever when I email them only end up with a ticket number.
Helpful (0)
Replies (4)0
Replies (4)
Scentimental's replyOfficial
04 Dec 2025, 13:20Hi Cameron,
We handle a high volume of messages every day, and we strive to address each inquiry in the order it is received as promptly as possible.
Your message is important to us, and we truly appreciate your understanding as we work to assist you. Rest assured, we’re here to help resolve any questions or concerns you may have.
Tracking on your order indicates a failed delivery on the 3rd at 09:52, with the couriers comments as contact details incomplete or incorrect
We handle a high volume of messages every day, and we strive to address each inquiry in the order it is received as promptly as possible.
Your message is important to us, and we truly appreciate your understanding as we work to assist you. Rest assured, we’re here to help resolve any questions or concerns you may have.
Tracking on your order indicates a failed delivery on the 3rd at 09:52, with the couriers comments as contact details incomplete or incorrect
Scentimental's reply04 Dec 2025, 13:20
Official
Hi Cameron,
We handle a high volume of messages every day, and we strive to address each inquiry in the order it is received as promptly as possible.
Your message is important to us, and we truly appreciate your understanding as we work to assist you. Rest assured, we’re here to help resolve any questions or concerns you may have.
Tracking on your order indicates a failed delivery on the 3rd at 09:52, with the couriers comments as contact details incomplete or incorrect
We handle a high volume of messages every day, and we strive to address each inquiry in the order it is received as promptly as possible.
Your message is important to us, and we truly appreciate your understanding as we work to assist you. Rest assured, we’re here to help resolve any questions or concerns you may have.
Tracking on your order indicates a failed delivery on the 3rd at 09:52, with the couriers comments as contact details incomplete or incorrect
CD
Cameron D's updateReviewer Update
04 Dec 2025, 13:33At 10:07, 03/12/2025 I reached out to you, Scentimental (whose only contact method is WhatsApp). They responded at 15:38 on 03/12/2025, and I rep**** at 15:46 the same day. Their next response came only on 04/12/2025 at 10:32, and I rep**** again at 10:57. To date, I still haven’t received any further response—yet you had time to reply to my negative review? which was posted at 12:57For the record, I have already resolved the issue directly with the courier company.
CD
Cameron D's update04 Dec 2025, 13:33
Reviewer Update
At 10:07, 03/12/2025 I reached out to you, Scentimental (whose only contact method is WhatsApp). They responded at 15:38 on 03/12/2025, and I rep**** at 15:46 the same day. Their next response came only on 04/12/2025 at 10:32, and I rep**** again at 10:57. To date, I still haven’t received any further response—yet you had time to reply to my negative review? which was posted at 12:57For the record, I have already resolved the issue directly with the courier company.
Scentimental's replyOfficial
05 Dec 2025, 09:00We're different team members who work on different tasks, our Support team. Thank you for communicating with the couriers
Scentimental's reply05 Dec 2025, 09:00
Official
We're different team members who work on different tasks, our Support team. Thank you for communicating with the couriers
Scentimental's replyOfficial
06 Dec 2025, 06:44Hello Cameron! we give you the full courier details for our courier partner should there be any issues - let us know if you called the courier and what they said.. alternatively, please do send us your order number i will be happy to escalate with the courier partner as well on our side.
Scentimental's reply06 Dec 2025, 06:44
Official
Hello Cameron! we give you the full courier details for our courier partner should there be any issues - let us know if you called the courier and what they said.. alternatively, please do send us your order number i will be happy to escalate with the courier partner as well on our side.