1 reviews | Active since Aug 2019
Extremely bad attitude
I enrolled my kids with Saving Grace Homeschool from the start of the 2024 school year. Dee is the person I dealt with. There were some start up issues as it was the first time online for us but Dee managed to handle it swiftly and with empathy and compassion. The experience on the whole was so good I advocated for them with many people and a lot of them registered their kids here too. From around March 2025 Dee was no longer available but I dealt with Carmelita, who provided just as good service. This was until the 3rd term of 2025, this is when things suddenly changed, they no longer used their call center number and suddenly Carmelita was no longer with them from 1 November. The entire school went down. The individuals that I did speak to at some point were very arrogant and rude, they pick and when and which emails they want to respond to and whattsapp messages. They either don't answer or keep cutting the call and if by some twist you do get a response via any means they refuse to identify themselves by their names and only identify as Saving Grace Education Team, this way you cannot identify who to hold accountable. My son had an exam in November at 11:30am and they use the invigilator app, at 11:36am the invigilator app was still not allowing him access but showing a message saying it can only be accessed on that date at 11:30am. I recorded the issue and sent it to them via whattsapp as that is what they said to do. I only received a response from someone there after 4pm in the afternoon. This was for a final EXAM. Their response was only to ask if he managed to write his exam. I then emailed them and did get a response from "Saving Grace Education Team" in the sweetest manner possible stating they cannot attend to each individual and are using a system beneficial to everyone . They claimed the students are their priority and they doing everything in the students best interest, to "improve" and Thanked me for taking an interest in my child's schooling. They also stated if I was not happy with the way they now doing things I can leave. This is their attitude. I asked them how was responding at almost 5pm to an issue with the exam that was at 11:30am, to date I am still waiting for their reply. They just chose to completely ignore that. Reports very another stress, the last week before closure, they sent out a message saying they using a new programme which will automatically send out the reports. They were due to close on the 19 December and they set the date for the reports by then as well. It was stressful as when you tried to contact them you could not get through, the phone did not even ring. It seemed like they already closed. This institution went from one of the best under Dee and Carmelita to the Absolute worst. This has been my very good to extremely frustrating and disappointing experience.
Good day Varsha RambaliThank you sincerely for taking the time to share your experience with us. We truly appreciate the trust you placed in Saving Grace Education Group when you enrolled your children, and it means a great deal to us that your early journey with Dee — and later Carmelita — was positive enough for you to recommend us to other families. Advocacy like yours is not something we take lightly, and we are genuinely grateful for your support.At the same time, we want to acknowledge the frustration and disappointment you experienced later on. Your feedback is important, and we are truly sorry for the stress caused, especially regarding communication, the exam access issue, and the release of reports. No parent should feel unheard or unsupported, particularly during critical academic moments such as examinations.During the latter part of 2025, our institution underwent a significant operational transition. As a fast-growing organisation, we implemented new systems, restructured departments, and expanded our support model to better serve our families long term. However, we recognise that periods of transition can sometimes create gaps in responsiveness, and for that we take full responsibility. Please accept our sincere apology for the inconvenience this caused you and your child.We are especially concerned to hear about the invigilator app difficulty on the day of your son’s exam. That is not the level of academic support we strive to provide, and we understand how distressing that must have been. Your experience has been escalated internally so that we can review what happened and continue strengthening our exam-support processes.Regarding communication, we understand how important it is for parents to know who they are speaking with and to feel confident that their concerns are being handled with care and accountability. Since then, we have refined our communication structure, strengthened our support channels, and implemented clearer service protocols to ensure that families receive timely, respectful, and transparent assistance.Please also allow us to apologise if any interaction came across as dismissive or impersonal. That is never the culture we aim to build. At Saving Grace, we are committed to building people, strengthening systems, and delivering an educational experience that families can rely on.Your voice matters, and feedback such as yours plays a critical role in helping us improve. While we regret that your experience shifted from positive to frustrating, we want you to know that you are valued, your concerns are heard, and your journey with us is important.Should you be open to it, we would welcome the opportunity to engage with you directly to restore confidence and ensure that your children continue to receive the support they deserve.Thank you again for your honesty, for your past support, and for allowing us the opportunity to reflect and grow.Warm regards,
Saving Grace Education Group
Good day Varsha RambaliThank you sincerely for taking the time to share your experience with us. We truly appreciate the trust you placed in Saving Grace Education Group when you enrolled your children, and it means a great deal to us that your early journey with Dee — and later Carmelita — was positive enough for you to recommend us to other families. Advocacy like yours is not something we take lightly, and we are genuinely grateful for your support.At the same time, we want to acknowledge the frustration and disappointment you experienced later on. Your feedback is important, and we are truly sorry for the stress caused, especially regarding communication, the exam access issue, and the release of reports. No parent should feel unheard or unsupported, particularly during critical academic moments such as examinations.During the latter part of 2025, our institution underwent a significant operational transition. As a fast-growing organisation, we implemented new systems, restructured departments, and expanded our support model to better serve our families long term. However, we recognise that periods of transition can sometimes create gaps in responsiveness, and for that we take full responsibility. Please accept our sincere apology for the inconvenience this caused you and your child.We are especially concerned to hear about the invigilator app difficulty on the day of your son’s exam. That is not the level of academic support we strive to provide, and we understand how distressing that must have been. Your experience has been escalated internally so that we can review what happened and continue strengthening our exam-support processes.Regarding communication, we understand how important it is for parents to know who they are speaking with and to feel confident that their concerns are being handled with care and accountability. Since then, we have refined our communication structure, strengthened our support channels, and implemented clearer service protocols to ensure that families receive timely, respectful, and transparent assistance.Please also allow us to apologise if any interaction came across as dismissive or impersonal. That is never the culture we aim to build. At Saving Grace, we are committed to building people, strengthening systems, and delivering an educational experience that families can rely on.Your voice matters, and feedback such as yours plays a critical role in helping us improve. While we regret that your experience shifted from positive to frustrating, we want you to know that you are valued, your concerns are heard, and your journey with us is important.Should you be open to it, we would welcome the opportunity to engage with you directly to restore confidence and ensure that your children continue to receive the support they deserve.Thank you again for your honesty, for your past support, and for allowing us the opportunity to reflect and grow.Warm regards,
Saving Grace Education Group
There is absolutely NO SINCERERITY in your reply which comes a month later and after you tried to have it removed first. I sincerely doubt the positive review that was put up this year due to my experience and what I am still told by a few other parents as well. I am glad I removed my kids from your "school" and the new Institution is so much better all round. They are REACHABLE, COMMUNICATE WITH EMPATHY, SCHOOL WORK IS ACCESSIBLE AND AVAILABLE FROM DAY 1, THEY IDENTIFY THEMSELVES BY FULL NAME AS WELL AS PHOTO ON EMAILS AND THEY RESPOND TO EVERY INQUIRY/ QUESTION ASKED. Your entire reply is well thought of and presented to give a FALSE IMPRESSION. I say this as I know what I have experienced with you. This is our children's futures and lives you are playing with and any parent would not take a chance with that.
There is absolutely NO SINCERERITY in your reply which comes a month later and after you tried to have it removed first. I sincerely doubt the positive review that was put up this year due to my experience and what I am still told by a few other parents as well. I am glad I removed my kids from your "school" and the new Institution is so much better all round. They are REACHABLE, COMMUNICATE WITH EMPATHY, SCHOOL WORK IS ACCESSIBLE AND AVAILABLE FROM DAY 1, THEY IDENTIFY THEMSELVES BY FULL NAME AS WELL AS PHOTO ON EMAILS AND THEY RESPOND TO EVERY INQUIRY/ QUESTION ASKED. Your entire reply is well thought of and presented to give a FALSE IMPRESSION. I say this as I know what I have experienced with you. This is our children's futures and lives you are playing with and any parent would not take a chance with that.