Irresponsible

I rented a Sat Phone for a long period from Sat4Rent for an overseas trip. I tested the phone in SA and I couldn't get it on. They advised me to remove the battery and insert it again, which worked.

When I got in Norway I could once again not get it switched on. Their suggestions also didn't work. I offered to courier the phone back to SA since it was a burden to carry a useless piece of equipment. They requested me to keep it, which I did and returned it in the same condition on my return. I could never get it on, never mind using it for a single call.

I claimed back my R4200. After numerous requests the claimed they had to send it overseas for testing and there was nothing wrong with it. They said the "courier cost" would be deducted from my refund. My question is why did they send it overseas if there was nothing wrong with the phone. I think it is quite easy to push the button to switch on the phone and I am convinced between me and sat4rent we would be able to accomplish this task successfully before sending it overseas.

Their equipment is in a bad condition and they don't want to take financial responsibility. Since a sat phone is most probably rented as a life saving piece of equipment I would think they should be more responsible.