Worst experience EVER!!!!!!!

Worst service ever! They make everyone queue in tbe passage when they have lots of vacant chairs. One of the people in the queue said it’s just to frustrate people so they drop out of the queue and it worked. Once inside EVERYONE had attitude from security to the people behind the counters. They gave use forms and said we should return on the 29th August. We came back only to be told we were late they only conduct 50 reviews a day! It was around 10h30 and it was empty guess they turned everyone away so they could chill. The so called “lady in charge” was RUDE and the WORST, she was the one who told us to return on the 29th and didn’t care that I was with an elderly person. She was on her phone taking calls and respond to messages the entire time we tried to her assistance from her. She also insisted on speaking in a language we barely understood, I had to repeatedly ask her to repeat herself in IsiZulu or English. It shouldn’t be so painful to get help. Worst part after two visits zero assistance so we have to mission to another office and pray for the best!