Very bad service experience from sassa Delft

Good day ,my sons and my banking cards and beds and freezer got ******,i have to give sassa my new banking details so we can pay for November but the lady official of sassa at Delft didn't wanted to hear me out and was short tempered as if she own Sassa and told me she couldn't help ,i must come back nextmonth,im really not happy with sassa services because everywhere I go be it Athlone or Belville or Delft the officials are rude ,how will I get paid without banking details ,they only help people they know quickly