UNAUTHORISED R230 DEDUCTION FROM MY GRANT

I am extremely angry, frustrated and disappointed with the way SASSA has handled my complaint regarding an unauthorised deduction from my grant.

Since June 2026, my grant payment has been reduced by R230 every month. This money is being paid to Emerald Life, despite the fact that I never authorised or consented to this deduction.

I went to the SASSA offices in Atteridgeville/Saulsville seeking assistance. I was assisted by an employee named Lesedi. Unfortunately, I did not feel that she genuinely wanted to assist me. When I wanted to lodge a complaint and asked for her name, she was hesitant to provide it.

I returned to the SASSA offices again in July 2026 and was once again assisted by Lesedi. I was told that I needed to obtain an affidavit. I followed the instruction, obtained the affidavit and returned it, and I was told that it had been submitted.

Despite doing everything I was instructed to do, my grant is still being deducted by R230.

This is unacceptable.

I am a grant recipient, and this money is meant to assist me with my basic needs. R230 may seem small to some people, but to someone dependent on a social grant, every rand matters. Having money deducted without my consent places me in an extremely difficult position.

I contacted Emerald Life on 15 June 2026 and spoke to Keitumetse. I was informed that an account had apparently been opened using my details. More concerningly, Keitumetse acknowledged that the personal information on their profile does not match my details. This raises extremely serious questions about how this policy/account was opened and how the deduction was authorised.

I have been trying to get this unauthorised deduction cancelled, but I am being sent from one organisation to another while the deductions continue.

Where is the protection for vulnerable grant recipients?

Why is SASSA allowing money to be deducted from my grant for a service I never requested or authorised? Why has my affidavit not resulted in the deduction being stopped? Why am I, the victim of this alleged unauthorised transaction, being forced to fight for my own money?

I am demanding immediate intervention and a proper investigation into:

* Who authorised the R230 deduction from my grant? * How was an Emerald Life account opened in my name? * Why do the details on the Emerald Life profile not match my details? * What authorisation or documentation was used to initiate the deduction? * Why has SASSA failed to stop the deduction after I reported it? * How many deductions have been processed since June 2026? * When will every unauthorised deduction be refunded to me?

I am deeply disappointed by the apparent lack of urgency shown by SASSA. I should not have to repeatedly visit SASSA offices, obtain affidavits and beg for assistance to stop money from being taken from my grant without my consent.

I am requesting immediate escalation to SASSA Head Office and the relevant *****/investigations department.

I want all money ********ly or unauthorisedly deducted from my grant since June 2026 to be recovered and returned to me.

This matter must not be ignored. I strongly suspect that there may be a wider scheme targeting vulnerable grant recipients, and I am demanding that SASSA investigate how this happened and whether other beneficiaries are affected.

I need my money. I need this deduction stopped immediately. I need someone in authority to take responsibility and resolve this matter.

I am extremely angry and frustrated, and I will continue escalating this matter to the relevant regulatory and oversight authorities until I receive a proper resolution.

SASSA must protect beneficiaries. In this instance, I feel completely unprotected.