Terrible Service

Good Day

My name is Mpho Vinolia Mabula, i went to Sassa Orlando to apply for my son's grant in June and I was given an appointment to come today and advised of all necessary documents required. I arrived there at 7h30 am and was only being assisted at 12h00. When i spoke to the consultant he advised me that because of the money that has been transferred to my account i now need to go make an affidavit and come back but i still need to queue. and then i complained and he then referred me to his managed Bucker Mabuza of which he acknowledged that they are wrong but the mistake is being done from the head office as they did not stipulate that i must get the affidavit if money is being sent to my account on the appointment form.

I don't dispute making the affidavit but i still think it's not fair for me to go and queue again of which they didn't give all the information needed because had i known i would have come with all documents needed as my appointment was only 2 months ahead then. i have received a terrible service from them and have send through an email to the complaints department and has not received any response thus far. the only emails i got from their website are the following: *** and *** which are the ones i have forwarded my complaint to and have not received any response from. their contact details does not go through i have tried them as well. Which are :***, *** and ***. Your urgent response and assistance will be highly appreciated. Kind Regards Mpho Mabula ***