Subject: Complaint: Unacceptable Service and Unresolved SASSA Card Replacement Issue

Dear SASSA Team,

I'm writing to express my extreme frustration and disappointment with the service I've received from SASSA and the associated service providers. In December 2025, I attempted to replace my lost SASSA card, but the process has been a nightmare.

I called SASSA and was told to visit the Post Office in Alberton, who then sent me to the SASSA branch in Germiston. After spending over R1000 on transport, I was told by SASSA Germiston that they don't issue cards and that I should've gone to the Post Office. I was also misinformed about depositing the grant into my bank account, being told I'd lose the money.

I've been running around to various Post Office and Post Bank branches, including Alberton, Germiston, Southdale, and Southgate, only to be told they're not equipped to assist me or that Post Bank lost the contract for SASSA card payments.

Despite multiple visits and calls, I still don't have a replacement card. I've been met with poor communication, misinformation, and a lack of direction. I've visited SASSA offices, including Johannesburg, but to no avail.

I'm extremely dissatisfied with the service and demand a resolution to this issue. I request that you:

- Provide a clear explanation for the mismanagement of my case - Assist me in obtaining a replacement SASSA card - Address the issues with the service provided by SASSA and its partners

I'm impatiently waiting for a response and a resolution to this matter.

Sincerely, Lilian