Serious ***** Problem

The possible closure of the Post Office poses a big threat to SASSA clients as they are required to get new cards from other service providers, such as Boxer, etc. In January 2025, we received complaints from some of our clients, specifically two from my side who were complaining about their grant money that they did not receive in November and December. Apparently, it looks like someone is withdrawing the money, as it shows in the statement. A possible card duplicate?

I approached SASSA at Beautiful Gates to report this matter on behalf of our clients, and they were not helpful, as they said it is not their problem; the client must raise the matter with the service providers. My question is, shouldn't SASSA intervene? Our clients still haven't received their money; they were advised to change their cards to bank cards as the Post Bank and Boxer cards have serious ***** problems, especially in the Philippi area. I worry that the possible closure of the Postbank will escalate ***** in the grant administration.