SASSA-Total Apathy !!

Complaint against SASSA for total apathy in the handling of an application for old age grant.Herewith follows a timeline of all incidents of which I have documented proof: 10 Nov 20-submitted an online application for old age grant according to requirements.No affidavit attached. Acknowledgement received via sms. 15 Nov 20-advised that application incomplete due to no affidavit. 19 Nov 20-submitted a new application as advised with all supporting documents, including affidavit. 26 Nov 20-received email stating that no affidavit was attached. I emailed the grant enquiries WC the same time to ask what the problem was as everything had been sent in. 30 Nov 20-received a reply for enquiries with attached advice from the Technical Team stating that affidavit was attached but flagged incomplete, incorrectly. Immediately rep**** requesting what steps I should take next. 1 Dec 20-advised that a response was awaited form the Tech Team. 7 Dec 20-again emailed grant enquiries WC asking for update. 9 Dec 20-received a reply from Supervisor Mcebisi Magoda asking me to email all the supporting documents to her. 10 Dec 20-duly emailed all documents as requested. 14 Dec 20-received a reply for Supervisor stating that all of the supporting documents were sent to the Ops Unit for assistance. 17 Feb 21-once again emailed enquiries WC for update, reply received stating that mu enquiry was sent to the relevant office. 18 Feb 21-reply received with attached note form Tech Team advising that my application is incomplete due to missing affidavit and I need to resubmit ??? 23 Feb 21-once again emailed Supervisor Magoda directly asking for clarity. No response to date ! 25 Feb 21-emailed grant enquiries WC requesting assistance with the above. 26 Feb 21-emailed Mr Bandile Maqetuka, the Regional Manager with the complaint. No response to date ! 3 Mar 21-once again emailed grant enquiries WC with complaint. 4 Mar 21-received a reply that my query was sent to Tech Team, again ! 5 Mar 21-reply received form the Tech Team acknowledging that the documents were sent in but for some reason not linked with my application and that I should resubmit online. 6 Mar 21-duly resubmitted all supporting docs.Receipt acknowledged. 26 Mar 21-once again advised that affidavit is missing-seriously ?? and that I must resubmit all again. 29 Mar 21-duly fed up I decided to go to the local office to lodge the so called missing affidavit. Advised that I need to make an appointment to complete my application. I could not wait any longer due to a prior arrangement, this after being there for 3 hours. 30 Mar 21-returned to SASSA office,Wynberg to make an appointment.I am told I should not have waited so long to come in as the online submissions is a mess and there are few people trained to handle the system. Advised that the next date they have available is the 17th May 21- 6 weeks away, and this is only for me to lodge the documents. Thereafter the application still needs to be approved. Total time of 6 hours to make an appointment ?????

This is my contention : if SASSA know the online submissions is a problem why was I continually asked to resubmit online ? Why not have the decency to advise that the system has failed and it is best to apply at an office ? This is tantamount to negotiating in bad faith and I am sure SASSA are looking for a way to discourage applications. Why no response from officials ? You don’t deserve to be in those positions if you cannot do the job and you should all resign with immediate effect. Going to the office is a joke, everyone must wait outside in the street-no matter the weather, no matter your age and status. There are ladies standing outside with babies for hours, no place to sit or protection from the weather. Finally after 4 hours, 4 of us are allowed inside and it duly takes another 2 hours just to make an appointment, is this fair ??? This is nothing but humiliating and belittling for everyone. And it’s not like there are huge numbers of people trying to be attended to. Why must I now wait another 6 weeks just to submit the same documents I have submitted since November? I have them all and I had them with me. That means possibly 3 months before I can expect a payment ? How did this become my problem when clearly SASSA is at fault but has a total lack of concern ? At the very least I should receive back pay from the time of my initial application. Mr President how do you expect patriotism when this is how you treat your citizens ? I am disgusted at the way one is treated, and believe me if you were to speak to the people at grass roots you would know exactly that everyone feels the same. Therein lies the problem as nobody cares, there is total apathy at government level. I reiterate-you should all resign because even I could do a better job !