SASSA staff complaint

I took my parents to Campus Square Pick & Pay to collect new cards, in order for them to.receive the pensioners grant.

Both have worked from age 17-75 & pd tax all those yrs.Do the math! Well deserved & hard earned.

They visited the Sassa "grant point" the previous week to collect cards.They were treated with disrespect & abruptly with rhe following sd "Our systems are off line!"

The staff member that "assisted" (bad attitude) was Neo (a lady must be in her late 30's.

This time around they had a even worse experience.Waiting in queue got to the front.The same.staff member Ms/Mrs? Neo grabbed the Id books from them and sd.its a issue! Why don't they have smart id's she sd??

The former.was never mentioned on any social media platform.That qualified pensioners require a smart Id in order to claim government grant.

They took fingerprints and she kept.complaining rudely that my dad haa no.clear fingerprints.He showed her his drivers license she just carried on and on.I asked her plolitely to assist.

Strange thing is, everybody in that queue before & after my parents had the green ID book.l, no smart card ID!!!She assisted them without any nonsense or attitude!!!

The stress & state they were.in after that horrible.experience was shocking

I wonder how this "lady' treats her ow mother.With the same disrespect & rudeness...I very much doubt it!

Trust that SASSA will pay attention & assist our penaioners in a more humane manner!!!!!!