Sassa srd grantequires bad service

I haven't been receiving my SRD grant for 2 months now due to identity verification process. It's supposed to be taking around 2 to receive the link but I have been waiting for 2 months now. All they do is give excuses. Firstly I was told they are having a high number of identity verification requests and that I should be patient, then that if my phone uses 2 simcards I can't receive the link, have to remove one simcard, then told that I need do a smart card ID. This is unacceptable. Firstly why block to many people while they know they are going to have a backlog? If they are trying to minimize ***** why verify our changed bank details? Wasn't the verification supposed to ensure we are truly the applicant? How does my 2 simcards have to do with everything? Where am I supposed to get the money to do a smart card ID when I qualify for the R370 grant? The grant barely lasts for a week. I thought the grant was a relief for those who are unemployed. So where do they think my relief will come from when I get blocked?