SASSA SRD customer care

Customer care center for SASSA SRD is horrible or by far the worst, I have had an issue since May with their systems not receiving my SRD grant.

See below same responses from agents

Good Day, Percival.

Thank you so much for reaching out to SASSA. I am here to assist you with your situation.

Please be informed that we have escalated your query for further assistance.

Kindly be aware that you won't receive the SMS if the number you app**** with is not registered under your ID number. You will have to do the contact number update escalation. There are other possible reasons why you may not be receiving the SMS: It could be because the memory on your phone is low, causing it to keep loading. In this case, you need to use a phone with more available memory. It could be because you are using a physical (green) book, but the photo is not in digital format. To proceed with verification, you need to take a digital picture so that the images will match.

Note that if all your credentials are in order, you will receive the SMS, although there might be a delay due to the high volume of requests for the link.

Kindly visit our SRD website's application status section and enter your ID and cellphone number to request the link again.

Please note that there is no specific turnaround time for the verification process, but we are doing our best to expedite the process.

If you have any questions or concerns, please don't hesitate to contact us at ***. We are always here to help and support you in any way we can.

Beware of **** SASSA websites that pretend to offer services like checking your SRD application and applying for grants. They are designed to collect your information for *****ulent purposes. Let's spread awareness and educate others about authentic SASSA websites. 1.https://www.sassa-status.co.za/ 2.https://sassacheck.co.za/

Thank you so much for your patience and understanding. We appreciate your trust in us to resolve this matter for you.

Warm regards, Kuhle.

Good day Percival

Thank you for contacting SASSA.

We are happy to assist you.

Kindly follow the ID verification process as sent to you,

It is one of our authentication methods to ensure we speak to the right person.is connected to the Home Affairs system

Please apply for the new RSA ID smart card if you are using the old RSA ID document.

Please make sure that you use a smartphone to receive the SMS and complete the identification process

Please note that to receive the identity verification link when using 2 SIM cards,

you must remove any SIM card not linked to your SRD application.

It will allow you to receive the identity verification link and complete the facial recognition process.

Before you open the link, your background must be clear for a selfie (preferably white backspace).

We sincerely apologize for the delay and any inconvenience caused.

Kind Regards, Nkgomotse

Good day, Sir/Madam

Thank you for contacting SASSA.

We are happy to assist you.

Kindly note that you will need to check your application status to complete the identity verification process, please visit the website srd.sassa.gov.za and enter your identity number and contact number. You will receive an SMS to complete the identity verification process. Please note that there is no specified turnaround time for this process.

For future reference, you can use the SRD website for the following: - Applying for the SRD Grant - Updating your grant application - Checking your application status - Checking reconsideration status from May 2020 to March 2022 - Lodging an appeal - Changing banking details - Requesting name and surname updates - Cancelling your application - Reinstating your canceled application

Please be cautious of *****ulent websites https://www.sassa-status.co.za/ and https://sassacheck.co.za/, and refrain from using them as they may engage in *****ulent activities.

For any further inquiries, please feel free to contact us via email.

We apologize for any inconvenience caused by the delay.

Best regards, Nkgomotse