SASSA Relief Grant - who's fooling who?

How is this possible? Application for the SASSA Relief Grant submitted following strict protocol as required. After waiting for more than 5 months not getting any response on the status of the application, a post office official informed the applicant (a family member) that the grant was paid into a bank account supp**** by the applicant. SASSA was contacted in person and via email numerous times to try and explain that the applicant never had an account with the bank mentioned or gave any instructions to use the bank account details as used by SASSA. Every time the same answer from SASSA to contact the bank as they would not deposit funds into a bank account without the applicant instructing them to do so. Applicant don't have a FNB account but SASSA employees does not seem to understand this. Still no grant or any response from SASSA ??