SASSA ONLINE SERVICES .SHAME ON YOU !!

For the last month I've been trying to apply online OLD PERSONS GRANT. It is impossible for old people to do it as the VERIFICATION WITH HOME AFFAIRS IN THE SASSA SITE DOES NOT WORK FOR A MONTH. I call them repeated times and the answer was "will be fixed in the next few days " WHY DO THEY PLAY WITH THE NEEDY ? IS IT BECAUSE THEY DON'T WANT TO GIVE THE GRANT ??