SASSA - KYC UPDATE NOT FUNCTIONAL ONLINE

Sassa has requested recipients of grants to KYC their identity and verify with the correct documentation in order that payments are not held back.

I have been trying for 3 consecutive days to log this onto their online portal, every time I enter the relevant details, the system says "wait 15 minutes or "failed" and try again". In order to check that this system was not held up by traffic from people trying to attempt this action, a further attempt was made at 11:00 pm last evening, same response.

If this is happening to me how many other beneficiaries cannot log into the site to verify their information and yet there is a deadline for the 30th June. Some people just do not have transport to visit their offices, what about the elderly who live in rural areas. It is an impossible request and must be revised to allow additional time.

They either need to fix the site or extend the date to end July to allow for people to enter their portal, it is impossible that one cannot access the site and continuously receive messages which don't assist at all.

Fix your systems and allow for beneficiaries to log in and complete the verification or extend the deadline. Government needs to step in and ensure the system works.