SASSA incompetance

My father has Parkinsons and Dementia. He had home visit to get his golden Sassa card. He however never received his funds in his new card. We checked his old white card - no funds either. We have been in contact with SASSA employees via email , phone calls with no results.

Thabo Saul informed us that he does not need home visit since they took his fingerprints when they came and gave him his golden card. He gave us 3 numbers to call. ********** - this number goes to music and call is dropped. ********** 160 says we must look at the back of his card and phone that number. ********** 162 says they don't deal with golden cards. Where do we go to now? He cannot be taken to Post Office since he is virtually bedridden. Two months pension outstanding already.