Sassa failed me and sabotaged and also made changes on my personal details without my consent

Good day

This is Siyabulela Godfrey Tsosoana ID number:*** Contact number:***

I am sorry to let you know that I am extremely angry and feel like totally betrayed and sabotaged by who ever deals with my srd R350 grant at sassa and this has been happening for almost 2 months. I believe that as unemployed South African citizen we are no longer getting our srd R350 grant from post as a matter of fact it was announce nationally I even went to post office to confirm and they said yes.

I have been getting paid my R350 via my Tyme bank account which I captured to sassa system few months back and my bank was verified and eventually I got paid my R350 accordingly which was owed to for 3 consecutive months and the was no complain from me. I have been checking the progress of my application since April 2022 on sassa as usual and to be honest I've never experienced any problems besides the fact that it they took longer to attend my applications and had no choice but to be patient just like every other citizens longer. Luckily my application for eventually approved with a date of payment and it was approved eventually with the date of payment whiich was 30/07/2022 and was filled on the 27/07/2022 as usual. I waited patiently until my R350 grant clears on my Tyme bank as usual. The 30th passed no payment was made onto my account. I then decided to contact sassa 0800 which I've been using ever since I started receiving this grant and the number was work. To my surprise when call the number it does not go through and I have been trying the number for almost a month then I gave up. When I check my banking details onto sassa system to my surprise my Tyme bank details that I personally captured and have been receiving my srd for 3 months were changed to from Tyme bank to post office without my authorisation as well as my cellphone was also changed, which I currently use to follow up by who I really have no idea. I tried to contact sassa offices several times using the never that was published for everyone to use and the number does not go through still I then decided to recapture my personal banking details and changed them to my Capitec account and they sat on pending status for sassa to verify my information with my bank before they make any payment . As far as I know no one has a right to make any changes on profile, even sassa employees do not have a right to change anything without consulting or me contacting them on the phone and give them permission to do so. Secondly I believe that their policy do state that my personal information on their system is safe and secured but now I'm starting to have a fear because it means now that anyone can access my information and commit *****. I am extremely angry and frustrated by this whole thing, also to think the time that I have been waiting for my money. I am unemployed for me that srd grant made a big difference because I can buy food for myself plus I do not have any person to support me. I also feel like I have been sabotaged by sassa or whoever gained access to application, specifically go and change my banking details and my cellphone. These changes have been performed either twice or thrice a week for 2 months now. . I then rechecked my banking details and my contact number were changed again today for the third time from my Capitec account back to post bank and we're veried. Besides the fact that they committed ***** on my application multiple times making changes without me giving them a go ahead....why would they change them to post bank which they themselves announced to the public that we are no longer receiving our srd R350 grant from post office starting from April 2022? Also knowing that I will not receive my money using post office. Another thing I'm really surprised that they still have that option on their system for us to use even though it's no longer usable. Clearly this is a total betrayal from sassa and a sabotage. As a South African citizen who has ID, unemployed and also a voter I personally feel like sassa and it's employees plus their management have failed me multiple times and also they have blocked me intentionally from receiving my srd R350 grant. what they did also surprised me because my personal details are legit including my banking details and their System have verified them. which I They also made me suffer for months waiting for all my applications to be approved. Another thing that surprises me is the fact that my April application was declined Reason: source of income identified which also raises eyebrows because I have been receiving this money since January 2022 and they can see on their transaction his. Even I got declined in April, May Approved with date of payment which by the way that R350 for that month is still not paid to me due to the unauthorised changes of my bankings several times. My June was paid by the time I was still using Tyme bank. How on earth would you approve me these other months starting from Jan, Feb and March then April decline...then again May Approved with a date of payment and filed to prove and confirm payment of that month which still has not been done, then again June approved with a date of payment and also filled.... why April Declined because they could see that I am still unemployed and also they could verify with my bank that I'm not receiving any source of income more than R350 but still continue with a decline? I then decided not to even question that instead I may an appeal for the month of April and still pending on their system for a month. Clearly someone somewhere is either do not do their job as they supposed to or they're playing with a system or either their system itself specifically change my details almost every week or either somebody is trying to still my R350 grant or it's just a total betrayal and a sabotage with in intetlntion to make me suffer for something I really don't know. I tried to contact them again after realising that my Capitec banking details were changed again back to post bank for the third time and that person who performed unauthorised changes still continued and verified post bank as my payment option. Clearly this was done purposes, for what reasons I really don't know. that. I believe that sassa system is advanced and every employee has username and password to access system and I also believe that they track the last employee who performed these changes as well as for the previous week's which by the way they have to deal with that employee accordingly and also give me updates each and every time they attend this via either my personal email below: *** WhatsApp:***. I even emailed sassa 7 days ago using addressing this matter using the publicized email for for queries, I still have not received any feedback from them nonewhatsoever or even a call. Clearly my email also was ignored perposely and they cannot telle that my email was not received because their automated system confied that it was received and they will attend to my email, I also have proof of they deny or verify. Sassa need to attend to this as soon as possible and ensure that they attend to this matter with a feedback via my email, WhatsApp or call also attend to all my pending applications for all these other pending months for the year 2022. I also request them to pay my srd R350 grant for the month of May to my provided account which I had to recapture from post bank back to my Capitec and make sure that money is paid to me with 72 hours starting from today depending on the day that they received this message. If they do not attend toy matter asap I will then take this further to social media platform as well as national radio and also sue whoever did this to me. I also sent this to the office of President Mr Ramaphosa for him to see how his employees made me suffer and also sabotaged me not receive what I'm entitled to as unemployed citizen just like everyone else in South Africa. I want answers and I want them soonest. As an unemployed as I am and homeless I am entirely dependent on this money and I appreciate what the Government and his Cabinet did for us. Because of poverty and struggle that have been encountered since the loss of my job, I have been asking for food from people just to survive while I'm still waiting patiently for my srd R350 grant with a hope that it will eventually get paid only to discover that I was played, made wait, made starve for months and suffer for something that I don't understand....which they also need to explain to me in details viay personal email or whatsapp using my above/below contact details or even call me on the same WhatsApp number. I need answers and I need them within 7 days starting from today because this is not fair I app**** just like every other South African citizen using the same sassa system as everybody...followed procedures waited for months.... suffered to even monitor the progress of my applications on a daily basis because somebody some decided to change my contact number almost every after 24 hours, for what reason why I was tortured and treated and sabotaged.... specifically my application out of all other million applicants who atleast received their money on time. Sassa need to tell me why they did this to me? I really need answers otherwise I will personally go to our South African Parliament to submit this should they ignore this complain. Or I will also open a case of ***** against their employee should they ignore my complain just like they ignored my complaint which I sent via email a week ago and their sassa automated email system sent a confirmation that it was delivered and attended to which they did not until today. I extremely upset.

Regards Siyabulela Godfrey Tsosoana ID:*** Contact number:*** Email: ***