SASSA Claim

Before the lockdown commenced my wife, ID *** Elizabeth Cronje, experienced a problem to withdraw money from her SASSA account. We went to the Post Office at Churge Square and changed the pin number. On trying to withdraw money shew again could not. Just after moving to level 3 of the Lockdown we went back to the mentioned post office and according to the post office my Wife's card was cloned and the amount of R5000 was withdrawn at SASSA. The attendant at the Post Office filed a claim with SASSA. This is now more than a month ago and my wife had no response from SASSA. Please have a look at this issue. Regards. W