SASSA Bad Service

Good Day

I just want to bring to the attention of our Leaders and SASSA Board members on behalf of the Public in and around Benoni.

The service that we get from the Benoni branch is way less that satisfactory, people are made to cue for long hours out side the branch offices and it becomes very strenuous for the aged and the sick.

Branch employees take liberty in turning people away for unjust reason after people having cued for hours. Just lately I was turned away just because I have downloaded my SASSA forms rather than having gotten them from the branch.

I was turned away on the 9th of September 2025 and told to come back the following week because i have downloaded the forms and not gotten them from the branch. I came back the following week on the 19 September 2025 only to be turned back after waiting for four long hours being told by the Supervisor that they do not have personnel for the day.

Till today I have to come back to SASSA offices for the third time just to be allocated a date to see the doctor. Meanwhile the so Called supervisor is pacing up and down the offices with a cup of coffee or tea in hand the whole day.

I need SASSA Board to take action to remedy the situation as turning people back and forth eats away at the only money they have which they could use on themselves, but have to use it on transport.

It costs a person more that R150 transport to fix a problem concerning their R370 Grant, this cannot in any means be regarded as a good service to the public especially the poor