Sassa bad service

To whom it may concern,

I am writing to formally lodge a complaint regarding the poor service experienced today at the SASSA office in Soshanguve NAFCoc.

I arrived at the office at 07:00 this morning and have been standing in the queue for several hours. As of now, no progress has been made, and there has been no communication or explanation provided to clients waiting in line. To make matters worse, all employees have gone for lunch while many of us are still waiting without having been assisted.Old sick people have been in the queue since 6am ,waiting for hospital letters and grants statements.yesterday the sassa staff in soshanguve knocked off at 14:00.

This situation is extremely frustrating and unfair, especially considering that many beneficiaries depend on SASSA services for essential support. Some people in the queue are elderly, disabled, or have travelled long distances, yet we are left unattended for hours.

I respectfully request that management look into this matter urgently and ensure:

- Proper queue management - Clear communication with clients - Adequate staffing to prevent long delays - Fair treatment of beneficiaries

I trust that this complaint will be taken seriously and that steps will be taken to improve service delivery at this office.

Thank you for your attention to this matter.

Yours faithfully, Mokgadi Mogale Concerned SASSA Beneficiary Soshanguve