SASSA *****

I have been a victim of ***** from the 26 th of October 2022 I received an sms stating if any unauthorized banking and cell number changes are made without my consent I should report it immediately and I did just that after several conversations and call cuts and systems delays and I finally had got assistance in Feb/March 2023 from a team leader that advised me that she would assist me with escalation of my query Bonolo Kpela each week I would call back and it would be a systems delay/Systems were offline or she was unavailable from lastweek until now then on 0n the 5th of April 2023 she sent me a link I followed all the instructions as per her and app's instruction and took selfie pic and submitted it and error message came up and I called back to report it and she advised her colleague who had access to sending link or intercept pic or link error was not in...and she would call me back 13th April 2023 no one called me back... I called call centre and spoke to Amu a team leader that advised me that previous team leader she was sick and was absent... after that still nothing after 6 calls requesting to speak to her to get feedback she assured me that she would confirm of she received the pic or what error.And now on the on the 19th April 2023 after 4 calls later I am speaking to you Mpho Mabuza Team leader relaying the same story...I have truly lost hope in this and feel I should...I approach SASSA and lodge a formal complaint...I have been starving and patient for six months now...On the 30/05/23 I called call centre and I asked agent to please direct my call to Mpho Mabuza but call centre agent Petronella advised that no team leader was not available and does not work at isoexperience anymore...then she advised me that she would transfer me then call got dropped...then I called again and I spoke to a team leader named "Brian" and he advised that he would escalate query after advising him that him that I am extremely not happy with their service and would like to lodge a formal complaint he took my details and advised me that it will take time considering I reported matter immediately when this activity happened...and nine months later still no feedback and back to square one.