Poor service delivery and dot care attitude of staff.

An application was made for old age pension which is only done on Mondays. Arrived at the office at 13.50hrs in case they break fo lunch. The receptionist told us to sit in the que and there was one lady at her desk occupied with her phone until 14.10hrs. She then started helping us but was in no hurry at all. Eventually when all the information was given she passed forms to be signed. She then gave us each a copy and on the way home it stated the contents should have been clearly explained before it was signed. This was a good example of an employee with a do not care attitude. The receptionist was also in and out of the office and spent most of her time on her cell phone.