Poor service delivery

I have app**** in May 2020 for the r350 distress grant and on the 1 July 2020 it comes baxknas declined, stating I have received anbjncome with the last 18 months but on their terms and conditions it does mentioned it it clearly states houbhavevto unemployed, not recieving any source of income and the last income I had received a salary was in December 2019. And since than I'm unemployed. SASSA Covid 19 service staff don't know what they doing, they decline not even calling to find out if you employed or not, their Covid 19 terms and conditions are pathetic, you read their conditions and the next it changes suddenly changes. They need to sort their policies and procedures correctly out. They a bunch of people not understanding the hell what's happening in their working environment. Theivservive is pathetic.