Poor service

I went to Sassa Offices at NU1 Mdantsane Eastern Cape. On the 5th Nov 2019 after sitting on those chairs .we were told at 11am that the systems are offline .came back again the 6th Nov sat for 2hours watching them chatting and buying fat cakes.then they took the first client at 11am then were told that at 11:36 the systems are again offline .I've been sitting here almost 3hours and they only assisted 2 people.and the guy told us that they are not technicians so they cant predict when it will go offline because we couldn't understand why it goes offline at the sametime as yesterday and after sitting for too long watching them chat and not helping anyone.why does the govt always employ people that do not have passion for what they do .theres 6 consultant but theres 13 desk so 8 desk are not filled and looking at the foot flow why wud it take 2hours to assist 2 people.they took their tea time at 8:30 & we were already here .like really it doesn't make sense . And people are hear to apply for social grant from the tax payers money not from their salaries.