Poor service and lack of professionalism

I am very disappointed in sassa employees from Johannesburg, I went to the atm to withdraw cash this morning on the 7th of Jan 2025 and I inserted my card then the machine kept on saying processing right after that it showed a message that I couldn't retrieve my card I need to contact branch, I then went to get a new card and we were turned back harshly telling us to come back tomorrow without even further explanation then I insisted and asked what I needed to do and I was told to go to boxer there are post office employees assisting with new card. I then went to boxer and I got a new card but when I tried to withdraw it said invalid transaction then I decided to check the balance only to find R68.00 so now am asking myself where did the money go cause no pin was inserted in the machine to give consent. I tried contacting sassa and I was told that the money has been withdrawn and there's nothing they can do, so my question is where did the money go cause the atm said Temporarily out of service.

Like am very disappointed in their service, they open at 9 am but already by 10:34 they had started turning people back telling them to come back tomorrow it's full. This government employees don't want to work they act like they are forced.